Project Architect; Implementation Consultant

Overview

Betterworks is HR software to align, develop, and activate your workforce for business growth. Organizations are able to replace outdated, ineffective, universally loathed annual review processes with powerful Continuous Performance Management programs that help managers be better at the conversations, coaching, and development necessary to inspire and motivate the entire workforce to achieve an organization's top priorities today and be ready for tomorrow's challenges.

Embark on a new print of innovation:
Join us as a Program Architect and unleash your experience with us!

The Professional Services team’s mission is to successfully implement and ingrain our solution to enable customers to utilize and adopt Better Works’ solution effectively over the long term. The Professional Services team is part of our Customer Success team, dedicated to delivering a world-class experience to our customers and helping them embrace Continuous Performance Enablement (CPE) and goal-setting best practices. The Talent Management Consultant is a vital, customer-facing role within the team, leading the charge to implement our solutions for our customers.

This role reports to the Vice President of Professional Services.

Experience with in the HR Talent Management/HR solutions is a requirement

Preference for PST or MST time zones

• Manage multiple concurrent customer implementation projects from start to finish for enterprise customers, including Fortune 500 firms.
• Consult with customers, from individual contributors to executives, on change management needed for a successful roll-out. This includes roll-out planning, program design, and executive engagement.
• Serve as a Subject Matter Expert on Corporate HR Performance programs, including goal-setting, recognition, feedback, Calibration, Engagement Surveys, and the Better Works platform.
• Support the Sales team by driving scoping discussions with prospects and owning the communication and the value that Better Works Professional Services can bring to their HR initiatives.
• Develop and execute against detailed implementation plans, including but not limited to coaching customers on developing tailored communication, training strategy, and technical integrations.
• Closely manage project timelines, T&E, and scope to ensure on-time, on-budget project completion. Document any changes in scope and impact on price as needed.
• Demonstrate cross-functional leadership to deliver exceptional services and make our customers successful.
• Ensure a smooth hand-off to Customer Success following each project.
• Help establish and improve the professional services team by building high-quality deliverables and repeatable processes and continually bringing innovative ideas.

• 5+ years of experience in leading SaaS implementations for large enterprise and complex organizations, including building roll-out plans and consulting on change management.
• Experience in consulting, professional services, customer success, or related field.
• Experience with in the HR Talent Management space or being a Talent Management. program owner within an HR department.
• Exceptional client management and communications skills.
• Ability to deliver key change management workshops to C-Level leaders within large organizations.
• Willingness to travel to customer locations as needed - typically 10% travel required.
• Proven track record of managing multiple concurrent projects with varying complexity levels.
• Project Management Certification is a plus.
• Strong presentation, meeting facilitation, and written communication skills.
• Strong PowerPoint and Excel skills.
• Experience with Catalyst, JIRA, Salesforce, and Zendesk is a plus.

• All employees share the responsibility of being aware of information security risks and adhering to information security policies and procedures.
• All employees are required to participate in information security awareness and training programs.
• All employees are responsible for handling data in accordance with data classification and handling guidelines. Employees should be aware of the sensitivity of the data they interact with and follow appropriate…