Desktop Support Analyst

Our campus is located in Santa Clara, CA, the Heart of Silicon Valley. We like to say that it's here where the next generation of innovation is born. Join our team!

• Experience providing high quality customer-focused Desktop Support?
• Excellent troubleshooting skills?
• Efficient and effective support of project activities?

If you answer "yes" to the above, check out our job posting and consider applying.

This is a fully-onsite position and is part of the Information Technology Team at the UCSC Extension located at 3175 Bowers Ave., Santa Clara, CA.

• Medical / Dental / Vision Insurance Plans
• UC Retirement Plans
• Life Insurance / Legal Insurance / Discounted Pet Insurance
• 14 Paid Holidays Plus Accrued Vacation & Sick Leave
• Employee Discount Programs and much more...

For full consideration, applicants should attach their resume and cover letter when applying for a job opening. For guidance related to the application process or if you are experiencing difficulties when applying, please review the Applicant Resources on our website.

UC Santa Cruz jobs are posted until filled. All application materials submitted by 11:59 pm on the IRD will be routed to the hiring team for consideration.

NOTE:

Applicants who miss the IRD are still encouraged to apply; their materials will still be forwarded for consideration if requested by the hiring team. Application materials cannot be accepted outside of the jobs portal. Applications cannot be edited on an applicant's behalf. For more information about the IRD and the applicant review process, view this link.

The IRD for this job is:
12-15-2025
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UCSC Extension provides professional training that reflects the academic rigor of the University of California and the hands‑on, roll‑up‑your‑sleeves practicality of Silicon Valley culture. The Desktop Support Team supports equipment installs for staff and instructors, studio and lab computers, printers, peripherals, teleconferencing, and audio/visual equipment. Desktop Support also performs analysis of requests for equipment and software used in classrooms and laboratories, and executes implementation within departmental guidelines.

Under the general direction of the UCSC Silicon Valley IT Director, the Desktop Support Technician installs, maintains, and supports staff and studio/lab computers, printers, peripherals, teleconferencing, and audio/visual equipment. In addition, the incumbent performs analysis of requests for equipment and software used in classrooms and laboratories, and executes implementation within departmental guidelines.

Budgeted Salary: $33.95 - $37.47/hour. Salary commensurate with skills, qualifications and experience.

Benefits Level Eligibility: Full benefits

• Full-time, Fixed
• Percentage of Time: 100%, 40 Hours per Week
• Days of the Week:
  Mon-Fri, with occasional weekends
• Shift Includes:
  Day, Evenings, Weekend

Work Location: Silicon Valley (Santa Clara, CA)

Union Representation: TX Union

Travel: Up to 25% of the time

• Guide and participate in level one, and some level two (create accounts in AD, Zoom, Confluence, SIS etc.) responses to Help Desk contact, forwarding issues and requests to other teams as established in protocols.
• Coordinate and collaborate with other Information Technology teams.
• Facilitate problem determination and resolution activities for staff desktop issues following established protocols and policies.
• Assist the IT Director and Systems Administrators in guiding the direction for desktop support and interaction with Programming Departments.
• Understand and enforce published, staff desktop policies and procedures.
• Facilitate projects to deploy computers and computer software and improve business processes.
• Organize, develop, test, document, and deploy the standard desktop software image.
• Maintain the process of re‑imaging staff desktop systems, and keep them up to date.

• Receive, log, and perform analysis of requests for computer equipment, software, projectors, TVs, and other requirements for use…