Technical Project Manager; Post Sales - Customer Onboarding

Technical Project Manager (Post Sales - Customer Onboarding)

Menlo Park, CA (Hybrid) or Remote US

Hakimo’s AI-powered security agent delivers real-time threat detection, proactive deterrence, and seamless monitoring to safeguard businesses around the clock. Hakimo was founded with a bold vision: to bring cybersecurity-grade intelligence to physical security.

Our mission is to revolutionize the security industry with AI-powered monitoring tools and services, creating a future where security is proactive, intelligent, and seamlessly integrated, eliminating threats before they escalation and ensuring complete end-to-end protection for businesses everywhere.

Hakimo is seeking a Customer-Facing Technical Project Manager (TPM) to own and drive the successful delivery of customer implementations and technical onboarding projects. This role is critical in ensuring a seamless transition from sales to post-sales by managing customer-facing technical programs from kickoff through go-live and stabilization
.

As a TPM, you will serve as the primary project owner for customer deployments
, coordinating across Engineering, Solutions Engineering, Customer Success, and Security Operations while acting as a trusted technical partner to customers. You will translate customer requirements into actionable project plans, manage risks and dependencies, and ensure projects are delivered on time with high quality in a fast-paced AI SaaS environment.

• Own end-to-end delivery of customer-facing technical projects
  , including onboarding, implementations, integrations, and go-live readiness
• Serve as the primary project point of contact for customers
  , setting expectations, managing timelines, and driving accountability
• Lead customer kickoff meetings, technical discovery sessions, implementation planning, and deployment reviews
• Translate customer business and technical requirements into clear project plans
  , milestones, dependencies, and success criteria
• Coordinate cross-functional execution across Solutions Engineering, Product, Engineering, Customer Success, and Security Operations
• Manage project risks, scope changes, and dependencies, proactively identifying issues and driving resolution
• Ensure smooth integration between Hakimo’s cloud-based AI platform and customer on-prem camera and security systems
• Maintain clear project documentation including schedules, RAID logs, implementation plans, and post-deployment retrospectives
• Drive continuous improvement in customer implementation processes, templates, and delivery best practices
• Partner with Customer Success to support handoffs, adoption, and long-term customer satisfaction

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related technical field
• 5+ years of experience as a Technical Project Manager, Implementation Manager, or Customer-Facing Program Manager in a SaaS or enterprise technology environment
• Proven experience managing post-sales, customer-facing technical implementations
• Strong ability to communicate complex technical concepts to both technical and non-technical customer stakeholders

• Strong understanding of SaaS platforms, cloud architectures, APIs, and system integrations
• Familiarity with TCP/IP, DNS, NAT, firewalls, VLANs, and VPNs
• Familiarity with physical security systems, IP cameras, NVRs, or IoT/video-based technologies is highly preferred
• Ability to engage in technical discussions with engineers while maintaining a customer-oriented delivery mindset

• Demonstrated success managing multiple customer projects simultaneously with competing priorities
• Strong customer presence with the ability to build trust, manage expectations, and navigate complex stakeholder environments
• Experience handling scope changes, escalations, and delivery risks in customer-facing engagements
• Proficiency with project management and collaboration tools (e.g., Jira, Confluence, Asana)
• Excellent written and verbal communication skills, including customer-facing documentation and executive status updates
• Strong organizational skills with exceptional attention to detail and follow-through
• Ability to influence cross-functional teams without direct authority
• Customer-first mindset with a focus on outcomes, adoption, and long-term success

• Experience in AI, computer vision, security, or cybersecurity-related domains
• Background in Solutions Engineering, Professional Services, or Customer Success
• PMP, Agile, or Scrum certifications are a plus
• Willingness to work in a hybrid environment with occasional customer-related travel
• Competitive salary and equity options
• Health, dental, vision plans, and 401k benefits similar to large SaaS companies
• Opportunities for learning, growth, and professional development

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