Systems Administrator​/Desktop Support

We are seeking a hands-on Systems Administrator / Desktop Support professional to join a small, collaborative IT team supporting users and technology across the organization.

This is a true “no task too small” environment. The right person will be just as comfortable troubleshooting a laptop, setting up a new employee, resolving an Outlook or Microsoft 365 issue, or helping someone with a conference room as they are administering Active Directory, managing endpoints, supporting Crowd Strike, or assisting with infrastructure and security initiatives.

This role is ideal for someone who enjoys being close to the users and wants broad exposure across desktop support, systems administration, security, and infrastructure. A strong customer-service mindset is critical. We are looking for someone approachable, responsive, and willing to jump in wherever needed rather than someone who only wants to focus on higher-level engineering work.

• Provide hands-on desktop and end-user support, troubleshooting hardware, software, Microsoft 365, connectivity, printing, and other day-to-day technology issues.
• Serve as a highly visible IT resource for employees, providing responsive and professional support both in person and remotely.
• Set up laptops, workstations, mobile devices, monitors, peripherals, and other equipment for new and existing employees.
• Support employee onboarding and offboarding, including account creation, access provisioning, equipment setup, permissions, and device deployment.
• Administer and support Microsoft 365, including Outlook/Exchange Online, Teams, One Drive, and SharePoint.
• Manage users, groups, permissions, and access within Active Directory and Microsoft Entra .
• Support identity and access management, including MFA, SSO, and user provisioning.
• Manage Windows endpoints and device policies using Microsoft Intune and Windows Autopilot.
• Administer and support Crowd Strike Falcon, including endpoint deployment, policy management, monitoring, and basic incident response.
• Assist with SOX-related IT controls, documentation, access reviews, change management, and audit requests.
• Troubleshoot basic networking issues involving Wi‑Fi, VPN, DNS, DHCP, and general connectivity.
• Support conference rooms, collaboration technology, and other office IT equipment.
• Assist with patching, software deployments, upgrades, backups, and routine systems maintenance.
• Help maintain accurate IT asset inventory, documentation, SOPs, and user support procedures.
• Use Power Shell or other scripting tools to automate repetitive administrative tasks where appropriate.
• Partner with other members of IT on infrastructure, security, cloud, and technology improvement initiatives.
• Assist with additional IT needs as they arise, regardless of size or complexity.

• 3+ years of experience in desktop support, systems administration, IT support, or a similar hands‑on corporate IT role.
• Strong experience supporting users in a Windows and Microsoft 365 environment.
• Hands‑on experience with Active Directory and/or Microsoft Entra .
• Experience with user provisioning, permissions, group management, and employee onboarding/offboarding.
• Experience supporting and managing corporate endpoints.
• Familiarity with Crowd Strike Falcon or a comparable endpoint security/EDR platform.
• Understanding of SOX controls or working within an audited corporate environment.
• Strong troubleshooting skills across laptops, desktops, applications, Microsoft 365, networking, and general end‑user technology.
• Comfortable working directly with employees at all levels of an organization.
• Strong communication skills and a genuine…