Program Manager, Hardware Vendor Management

Employee Technology, Strategy & Operations (ETSO) owns the strategy, commercial management, and operational running of the hardware, software, and telecom that Meta's full-time and contingent workforce uses worldwide, with a charter to deliver one consistent employee technology journey at predictable cost.

As a Vendor Program Manager supporting end user and collaboration technology hardware, you will be accountable for leading the vendor strategy and relationships with EE’s strategic vendors in this space. Scope includes global client compute, displays, peripherals, mobile devices, and collaboration hardware.

You will serve as the bridge between the teams owning the strategy and operations of the function, procurement and the vendor. This role is expected to drive value for EE through vendor relationships (e.g. product roadmap influence, cost leverage, performance improvements, innovation, escalation management) and extensive cross-functional collaboration to implement vendor-related efficiency initiatives.

• Bachelor's degree in a directly related field, or equivalent practical experience
• Bachelor's degree in a related field or equivalent practical experience
• Demonstrated experience managing relationships with large Enterprise IT Hardware OEMs and VARs
• 5+ years of IT hardware procurement and contract negotiations experience with OEMs (e.g. Lenovo, Cisco, Apple) and resellers for end user and collaboration technologies
• Experience working in a fast-paced environment and in a role that requires influencing across different levels in the organization (internal and vendors)
• Proven knowledge of key contract language and terms and proven understanding of structuring and drafting various contracts including MSA, MPA, maintenance agreements and service orders
• Working knowledge of the end user hardware or IT asset domain, including device lifecycle concepts such as procurement, deployment, asset records, warranty, refresh, and disposition
• Ability to operate with limited guidance, translate between business and engineering audiences, and drive outcomes across cross-functional partners
• Experience with hardware or supply chain systems - inventory, warehouse, logistics, or order management
• Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
• Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
• Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
• Deep understanding of vendor landscape, and vendor’s profitability levers, operating model, account management practices and product road mapping process
• Experience in a shared-function, center-of-excellence, or global IT operating model
• Familiarity with hardware commercial constructs - rate cards, warranty and services pricing, and vendor performance measurement