Manager Electronics RMA

Mainspring Energy manufactures and delivers fuel-flexible, low-emissions local power solutions that rapidly add new capacity and deliver reliable, affordable, and sustainable electric power. The company began commercial shipments of its Mainspring Linear Generators in 2020 and today has hundreds of megawatts in advanced development and field operations for leading Fortune 500 companies, data centers, and utilities. Mainspring also partners with global energy leaders including AEP, Next Era Energy Resources, Schneider Electric, and more.

The core values that ground our work, guide our decisions, and connect us together:

• Pragmatic Optimism
• Excellence without Ego
• Proactive Collaboration

Job Overview The Manager – Depot Operations & Field Return Repair is responsible for the end-to-end lifecycle management of all field-returned electronic control assemblies supporting the installed fleet of Linear Generators (LGENs).

This role owns the complete reverse logistics process for electronic field replaceable units (FRUs), including return authorization, receiving, diagnostics, repair, testing, refurbishment, inventory replenishment, warranty administration, engineering feedback, and redeployment into the field.

The objective is to maximize fleet availability by ensuring repaired electronics are returned to inventory quickly, reliably, and with full traceability while continuously improving product reliability through structured failure analysis.

What You’ll Do

• Lead the complete reverse logistics process for field-returned electronic assemblies from RMA authorization through repair, testing, refurbishment, and redeployment
• Manage daily depot operations to ensure safe, efficient, and high-quality repair of electronic field replaceable units (FRUs)
• Establish standardized repair, testing, and quality control procedures for all electronic assemblies
• Ensure exchange inventory is available to support rapid replacement of failed field electronics and maximize customer uptime
• Develop and manage repair technicians, test technicians, and depot support personnel while promoting a culture of operational excellence
• Drive improvements in repair turnaround time, first-pass repair yield, inventory accuracy, and overall depot productivity
• Partner with the FOA (Field Analytics) and Field Service teams to prioritize critical repairs and respond to customer escalations
• Collaborate with Engineering and Product Development to identify recurring failure modes and implement corrective actions that improve fleet reliability
• Work with Supply Chain and Supplier Quality to recover warranty costs, improve supplier performance, and maintain component availability
• Develop depot capacity plans, staffing models, repair tooling requirements, and capital investment plans to support fleet growth
• Implement Lean manufacturing principles and continuous improvement initiatives to eliminate waste and improve depot performance
• Monitor key operational metrics and communicate performance through regular business reviews and executive reporting

Required Qualifications

• Bachelor’s degree in Electrical Engineering, Electronics Engineering, Industrial Engineering, Mechanical Engineering, or a related technical discipline
• Master’s degree in Engineering, Operations Management, or Business Administration preferred

• 10+ years of experience in industrial electronics manufacturing, depot repair operations, or field service support
• Minimum of 5 years leading technical operations or repair organizations
• Experience supporting industrial power generation, distributed energy systems, automation equipment, or other mission-critical industrial products
• Experience managing reverse logistics and repairable asset programs
• Experience leading…