Patient Navigator

Enjoy meaningful work while contributing to an organization that changes lives every day.
US Fertility
, the nation’s leading partnership of physician-led fertility practices, is redefining what it means to build a career in reproductive medicine.

Our team members choose to build their career home at US Fertility because of the
hope we inspire in our patients
, the
lives we help bring into the world
, and the
culture of excellence we foster across our organization. We share a deep commitment to continuously improving the patient experience and advancing research and development in one of the most dynamic and impactful fields of medicine.

Through our national network of premier fertility centers—including
Reproductive Science Center of the San Francisco Bay Area
—we combine clinical expertise, scientific innovation, and compassionate care. The work we do building families offers purpose, challenge, and personal reward—and we’re just getting started.

We have an immediate opening for a Patient Navigator to join our team at
Reproductive Science Center of the San Francisco Bay Area in Menlo Park, California.

• Schedule:Monday through Friday, 8:30 AM to 5:00 PM, one weekend per month and two to three holidays per year
• Compensation:$35 to $43 per hour (commensurate with experience)

This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day.

At US Fertility, collaboration is fundamental to how we work. There is undeniable strength in numbers—and support is always within reach. Whether collaborating with more than
200 highly respected physicians nationwide
or partnering with colleagues who are passionate about solving meaningful problems, you’ll be surrounded by a team committed to shared success.

In this role, the
Patient Navigator
will:

• Meet with established patients and assists with coordination of pretreatment requirements in conjunction with physician orders
• Provide patient education regarding clarification of physician instructions, medication instruction, and anticipatory guidance under the supervision of the RN
• Establish a compassionate environment by providing excellent customer service, anticipating anxieties, answering questions, providing support
• Assure quality care by adhering to Practice standards; follows clinical operations policies and procedures, as well as standards of care set by the state and other governing agency regulations
• Documents patient care services by charting in patient and department records including the electronic medical record (EMR)
• Utilize the computer in entering labs and printing labels
• Maintain safe and clean working environment by complying with procedures, rules, and regulations, and calling for assistance from other health care support if needed
• Scan forms, records, and other information as needed into the EMR
• Be responsible for generating and maintaining patient pretreatment requirements in conjunction with clinical protocols
• Communicate with financial coordinator to ensure authorizations obtained prior to starting treatment;
  Assist with completing and routing needed insurance forms (i.e., insurance questionnaires);
  Send results to financial coordinator and/or insurance plan as needed
• Utilize scheduling system for purposes of managing the primary physician’s schedule and scheduling patients for the primary physician
• Communicate problems to the primary clinical team, i.e. pretreatment or financial concerns
• Review patient records for completion of prescreening inclusive of medical history, appropriate laboratory work, and informed consent
• Check that consents are current and…