Badging Administrator

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal® is hiring a Badging Administrator in Menlo Park. As the Allied Universal Badging & Foreign Visit Program, you will oversee badging office that will include answering and responding to incoming calls, greeting and directing visitors, and general administrative duties.

Pay: 30.75

RESPONSIBILITIES:

• Implementation of UFNAP DOE order and creating FACTS entries in DOE database and work closely with the VUE center Manager
  • Issue Access Control badges utilizing Genetec Security Software
  • Process SLAC users travel documentation (immigration/passports and etc.) and confirm all documents are approved before a badge is issued
  • Assist SLAC badge office with employee/contractor badges
  • Review security recording footage and provide assistance in SLAC security investigations
  • Answer phones in a multi-line office in a professional manner
  • Route or transfer calls to appropriate departments or personnel
  • Communicates clearly both written and verbal
  • Customer service oriented, greeting callers, referring them to the right departments
  • Use Microsoft Office to review conference room calendars; send emails
  • Take and relay messages/Provide Information to callers
  • Provide direction on the phone regarding the person’s destination
  • Ensures knowledge of staff movements in and out of organization
  • Conduct visual compliance checks for incoming personnel
  • Prepare letters and documents
  • Receive and sort mail and deliveries
  • Maintain the vehicle database and decal
  • Maintain appointment diary either manually or electronically for the account manager
  • Maintain of the badging office
  • Maintain records and process invoices for locksmith
  • Direct security/emergency calls to SLAC security department
  • Assist security account manager with policy and protocols

QUALIFICATIONS:

• Be at least 18 years of age
• Must be US citizen
• Possess a high school diploma or equivalent, or 5 years verifiable experience
• Possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• As a condition of employment, employee must successfully complete a background investigation and a drug screen in accordance with all federal, state, and local laws
• Display exceptional customer service and communication skills
• Have intermediate computer skills to operate innovative, wireless technology at client specific sites
• Ability to handle crisis situations at the client site, calmly and efficiently
• Maintain badging office to include answering incoming calls, responding to caller inquiries, directing calls as appropriate, and taking and giving accurate messages
• Greet and direct visitors as appropriate based on purpose of their visit
• Issue badges to new hires, employees, contractors and visitors
• Demonstrated outstanding organizational skills required and ability to accurately maintain and organize large volumes of paperwork
• Able to:
  • Work in various environments such as cold weather, rain/snow or heat
  • Occasionally lift or carry up to 40 pounds o Climb stairs, ramps, or ladders occasionally during shift
  • Stand or walk on various surfaces for long periods of time

PREFERRED QUALIFICATIONS:

• Prior military or civilian law enforcement experience
• College degree in…