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Overnight Member Service Representative

Job in Menomonee Falls, Waukesha County, Wisconsin, 53051, USA
Listing for: Planet Fitness Menomonee Falls
Full Time position
Listed on 2025-12-31
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Bilingual
Job Description & How to Apply Below

At Planet Fitness, we pride ourselves on creating a culture that empowers people to live a healthy lifestyle. Our goal is to help our members and employees reach their full potential. We are currently seeking a high-energy individual with a passion for helping others and a drive to succeed to join our team!

Position:
Overnight Closer (Customer Service Representative)

The Overnight Closer will be responsible for creating a positive member experience by providing exceptional customer service to Planet Fitness members, prospective members, and guests. Additionally, the role includes closing the shift for that business day and preparing an accurate bank deposit.

Why Join Planet Fitness?

Our employees receive:

  • Complimentary Back Card Membership
  • Company Facilitated Training
  • Advancement Opportunities
  • Rewards and Recognition Programs
Essential Duties and Responsibilities
  • Greet members, prospective members, and guests, providing exceptional customer service.
  • Handle all front desk activities, including answering phones, checking members in, signing up new members, and taking prospective members on tours.
  • Facilitate updates to members' accounts and respond to questions or concerns professionally, escalating as needed.
  • Assist in maintaining the cleanliness and neatness of the club.
  • Close the shift for the business day and prepare the next day's bank deposit.
  • Qualifications and Requirements
    • Customer service background preferred.
    • Basic computer skills.
    • A passion for fitness and health.
    • Upbeat and positive attitude.
    • Punctuality and reliability are essential.
    • Excellent customer service and communication skills.
    • Strong listening skills with the ability to empathize and solve problems.
    • Diplomacy and professional behavior in all interactions.
    • High School diploma or GED required.
    • Must be 18 years or older.
    Physical Demands
    • Standing and walking throughout the shift.
    • Talking in person or on the phone.
    • Ability to work overnight shifts.
    • Occasional lifting up to 50 lbs.
    • Handling cleaning chemicals as needed.
    Pay & Benefits
    • Potential for up to three raises per year.
    • Opportunities for career advancement.
    • Insurance benefits for full-time staff.
    • 401(k) benefits, subject to eligibility.
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