Associate Engineer, Electrical

Job Summary/Overview

The Associate Engineer, Electrical (Aftermarket department) is a customer-focused technical expert responsible for ensuring peak performance and reliability of Magnetek products and systems. This role provides technical guidance, product knowledge, and troubleshooting support for a broad range of industrial applications, including drives, controls, radios, and brake systems. The position is designed as an entry-level engineering role with a career path into advanced engineering positions.

• Provide technical support for Magnetek products, including drives, controls, radios, and brake systems, via phone, email, and occasional on-site visits.
• Serve as a technical liaison between customers and internal teams (engineering, sales, service, and development) to resolve product issues and improve system performance.
• Accurately process and manage customer repair orders, RMAs, and service documentation in accordance with company procedures.
• Communicate clearly with customers regarding repair findings, system status, and any delays or issues.
• Stay current with industry standards, motor control technologies, and troubleshooting practices.
• Maintain compliance with safety regulations and uphold high standards of workplace organization and cleanliness.
• Participate in scheduled on-call rotations with additional compensation, as needed.
• Travel to customer sites to support/advise customer technicians in troubleshooting when required.

• Customer Focus
• Technical Aptitude
• Collaboration & Teamwork
• Continuous Improvement Mindset
• Strong verbal and written communication skills
• Ability to analyze technical issues and propose effective solutions
• Familiarity with Microsoft Office and willingness to learn diagnostic software and ERP systems

• Bachelor's Degree in Engineering (Electrical preferred); or equivalent combinations of education and experience may be considered
• Internship or co-op experience in electrical or industrial engineering preferred
• Exposure to industrial automation, material handling, or related systems preferred
• Knowledge of Magnetek products or similar industrial control systems preferred