Customer Service Representative

2 days ago Be among the first 25 applicants

• Enter and manage orders for the Packaging film, Pouching, STANDCAP, Express Web and Balloon film product lines.
• Coordinate problem solving efforts (invoice resolution, quality issues, customer complaints, etc.) in order to communicate a resolution to the customer.
• Serve as back-up to Account Managers when they are out of the office, offering seamless support to customers.
• Assist Account Managers/Regional Managers with preparation for customer visits and participate as needed.
• Seek cross-training opportunities to aid all Sales team members during periods of high volume.
• Uphold Glenroy's core values of PRAISE:
  Positivity, Respect, Adaptability, Involved, Support, and Collaboration.
• Acts as a safety leader and puts safety first in all responsibilities. Works in conjunction with the Safety Manager to establish and maintain all policies and programs to assure a safe working environment. Complies with all safety and health guidelines, quality standard practices/procedures, and housekeeping standards.
• Perform other duties as assigned.

• Enter and manage orders for the Packaging film, Pouching, STANDCAP, Express Web and Balloon film product lines.
• Coordinate problem solving efforts (invoice resolution, quality issues, customer complaints, etc.) in order to communicate a resolution to the customer.
• Serve as back-up to Account Managers when they are out of the office, offering seamless support to customers.
• Assist Account Managers/Regional Managers with preparation for customer visits and participate as needed.
• Seek cross-training opportunities to aid all Sales team members during periods of high volume.
• Uphold Glenroy's core values of PRAISE:
  Positivity, Respect, Adaptability, Involved, Support, and Collaboration.
• Acts as a safety leader and puts safety first in all responsibilities. Works in conjunction with the Safety Manager to establish and maintain all policies and programs to assure a safe working environment. Complies with all safety and health guidelines, quality standard practices/procedures, and housekeeping standards.
• Perform other duties as assigned.

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
• Bachelor’s Degree in a related field is preferred. Customer Service or Sales Experience is preferred.
• Must be able to collaborate with other employees, effectively communicate to share information, solve problems, and instruct employees. Must have the ability to read and interpret documents and complex correspondence. Must be able to write standard reports and documentation.
• Ability to add, subtract, multiply, and divide into varying units of measure, using whole numbers, common fractions, and decimals. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Requirements

While performing the duties of this job, the employee is frequently required to sit, talk, hear, and use hands to finger, handle, or touch objects, tools, or controls. The employee is frequently required to stand and walk. The employee must infrequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, the ability to adjust focus and differentiate colors.

The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.

Work Environment

While performing the duties of this job, the employee infrequently works near moving mechanical parts and is infrequently exposed to fumes or airborne particles. The noise level in the work environment is quiet – hearing protection is required on the manufacturing floor.

Protective Clothing/ Equipment Required

Hearing protection, safety shoes, and GMP (Good Manufacturing Practices) requirements must be worn in all manufacturing areas. Additional PPE may be required as needed.

Entry level

Full-time

Other

Industries

Packaging and Containers Manufacturing

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