Commercial Service Advisor

Gordie Boucher Ford of Menomonee Falls is looking to hire a Commercial Service Advisor

Gordie Boucher Ford of Menomonee Falls is seeking an experienced Commercial Service Advisor to support our growing business‑to‑business fleet service operations. This role serves as the primary point of contact for commercial and fleet clients, ensuring efficient communication, accurate diagnosis, and timely service solutions that keep customer vehicles on the road.

Key responsibilities include partnering with business customers to understand vehicle concerns, coordinating inspections and diagnostics, reviewing fleet maintenance histories and service schedules, and recommending appropriate repairs and preventative maintenance. The Commercial Service Advisor prepares detailed repair orders by documenting symptoms, findings, required repairs, and labor, secures client approvals, and accurately enters all information into the service management system. This role requires strong organizational skills, attention to detail, and a commitment to minimizing vehicle downtime for commercial clients.

All resumes received will be held in the highest confidence.

Experience is preferred but not required; willing to train the right candidate. Must have equipment maintenance and product knowledge. The ideal candidate should be a motivated self‑starter, outgoing, proactive, willing to learn, able to work in a fast‑paced environment, and have a positive attitude. ADP experience is preferred. Must have top‑rated CSI standards and a focus on world‑class customer service.

Boucher has consistently moved up in rank on Automotive News' annual list of Top 100 Largest Dealership Groups year after year; where they currently hold the position of largest dealership group in Wisconsin.

The Boucher Group has ranked in the top 5 in The Milwaukee Journal Sentinels Top 100 Work Places for the past 7 years. We have earned an A+ rating from the Better Business Bureau.

We offer a competitive benefits package including a strong base salary, health insurance, dental, vision, cafeteria plan, and paid vacation days. Several spiffs and incredible rewards/benefits for our top performers.

Since our start in 1977, The Boucher Group has been and always will be a family‑owned & operated business.

Our organization prides itself on what we give back to the community. We are actively involved with several charities/not‑for‑profit organizations including but not limited to:

• Muscular Dystrophy Association
• La Causa
• Johnetta Borum
• JDRF
• Vince Lombardi Charitable Funds
• Bobbi‑Nick Voss Charitable Funds
• I Back Jack
• Disabled Veterans
• Fisher House
• and several more

Please send resumes to Tim Lange at

Gordie Boucher Ford of Menomonee Falls

N88 W14300 Main Street

Menomonee Falls, WI 53051