Customer Support Associate

Join us as a Customer Support Associate at Navico Group
.

We’re looking for a Technical Support Associate – Simrad to become the heart of customer experience, supporting users of our premier marine electronics like Lowrance and Simrad. You will troubleshoot remotely, guide installations, and help customers maximize their equipment.

• Serve as a key contact for customers, coordinating service activities and technical support via phone and email.
• Answer product questions, covering features, benefits, installation, and compatibility.
• Perform remote troubleshooting using schematics and internal tools.
• Document customer cases in CRM systems and analyze service trends to improve quality.
• Collaborate with internal teams to enhance training materials, service documentation, and product robustness.

• Prior experience in installation, repair, maintenance, or support of marine electronics hardware.
• Computer literacy in Microsoft Office Suite and ability to learn internal systems.
• High‑School Diploma or GED.
• Strong communication skills, both verbal and written.
• Self‑starter with excellent organizational skills and a willingness to learn.
• Positive attitude and professional poise.

• Certifications such as ABYC, NMEA, or MEI.
• FCC License.
• Bilingual in Spanish and English.
• Familiarity with Lowrance HDS or Simrad NSS Ecosystem.
• At least 1 year of experience in marine or RV electronics installation.

• Office environment with a hybrid schedule.
• Travel up to 10% of the time.

The anticipated pay range is $33,900–$59,900 annually, with a potential annual discretionary bonus. Base pay is based on qualifications, experience, and business needs.

Navico Group offers a comprehensive benefits package, including medical, dental, vision, 401(k) with company match, Health Savings Account, wellness program, product purchase discounts, paid vacation, and more.

Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by federal, state, or local law. If you require accommodation during the application or interview process, please contact h for support.

All job offers will be shared via the candidate portal on our careers website. For help, contact h or 866‑278‑6942.