Servicenow Platform Architect, Fch - Itsm

SERVICENOW PLATFORM ARCHITECT, FCH - ITSM

Join to apply for the SERVICENOW PLATFORM ARCHITECT, FCH - ITSM role at Froedtert Health
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Location: Menomonee Falls, WI (remote). Facility:
Woodlands Prime 400.
Job Type: Full-time, FTE 1.0, 40 hours per week, flexible shift (7 am–5 pm).

The Service Now Platform Architect leads the strategic design, implementation, and optimization of Service Now applications and platform features to align with Froedtert Health’s IT strategy and healthcare‑specific needs. The architect develops architecture roadmaps, governs platform technical standards, and ensures seamless integration with other enterprise systems.

• Design, implement, and maintain Service Now architecture, ensuring scalability, reliability, and compliance with healthcare regulations.
• Develop and execute Service Now platform roadmaps, governance policies, and integration strategies with ITSM, ITOM, IRM, and SPM modules.
• Collaborate with cross‑functional teams to align platform architecture with business objectives and ITIL frameworks.
• Lead architectural reviews, platform risk assessments, and solution design workshops.
• Provide architectural guidance and best‑practice documentation to IT staff and stakeholders.

• Minimum 5+ years of experience designing and architecting Service Now solutions, with a strong focus on platform architecture.
• Hands‑on experience implementing and managing Service Now ITSM and ITOM modules.
• Deep understanding of Service Now platform architecture, data model, and integration capabilities (REST, SOAP).
• Strong knowledge of ITIL frameworks and their application within Service Now.
• Experience with IRM (Integrated Risk Management), Governance, Risk, Compliance (GRC) modules, and Security Incident Response.
• Experience with SPM (Strategic Portfolio Management) modules, including Demand Management, Project Portfolio Management, and Resource Management.
• Experience in a hospital or healthcare setting is preferred.
• Knowledge of computer/network principles, typically acquired through a bachelor’s degree or equivalent combination of education and experience.
• Service Now Certified System Administrator (CSA) certification required.
• Service Now Certified Implementation Specialist (CIS) certification in one or more relevant modules (e.g., ITSM, ITOM, IRM, SPM) required.

• Excellent analytical, problem‑solving, and troubleshooting skills.
• Exceptional communication, presentation, and interpersonal skills, with the ability to convey technical concepts to both technical and non‑technical audiences.
• Ability to work independently and as part of a collaborative team.
• Professional demeanor when interacting with Froedtert staff of all levels.
• Strong written and oral communication skills.
• Strategic mindset, decision quality, goal orientation, customer focus, action orientation, and results‑driven behavior.

Service Now Certified System Administrator (CSA) certification required.
Service Now Certified Implementation Specialist (CIS) certification in one or more relevant modules (e.g., ITSM, ITOM, IRM, SPM) required.

Hourly pay range: $41.37 – $70.76, based on experience. Final compensation will be discussed during the interview process.

Benefits include:

• Paid time off
• Career pathways & tuition assistance, CEU opportunities
• Academic partnership with the Medical College of Wisconsin
• Referral bonuses
• 403(b) retirement plan
• Medical, dental, vision, life insurance, short & long term disability, free workplace clinics
• Employee assistance programs, adoption assistance, healthy contributions, Care@Work, moving assistance, gym membership discounts, travel and other work‑life benefits available

We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262‑439‑1961. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 262‑439‑1961.

We will attempt to fulfill all reasonable accommodation requests.