Servicenow Platform Admin, Fch - Itsm

Service Now Platform Admin, FCH - ITSM

Location:

Menomonee Falls, WI (Woodland Prime 400 facility). Remote available.

Full-time, 40 hours per week. Shift: Flexible 1st shift 7 am to 5 pm.

Responsible for the day‑to‑day administration, configuration, and ongoing support of the Service Now platform and applications. Collaborates with stakeholders across IT to configure the platform and applications to meet their needs.

• Minimum 2 years as a Service Now Administrator.
• Experience configuring and customizing Service Now ITSM modules (Incident, Problem, Change, Request, Knowledge).
• Preferred experience with Service Now ITOM modules and IRM/SPM modules.
• Service Now Certified Implementation Specialist (CIS) certification in relevant areas (ITSM, ITOM, IRM) preferred.
• Experience in a hospital or healthcare setting is preferred.

Knowledge of computer/network principles equivalent to completion of a bachelor’s degree in a relevant technology field, or comparable experience.

Proficiency in JavaScript, HTML, CSS, and other web technologies.

• Strong understanding of ITIL principles and best practices.
• Excellent problem‑solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Customer focused, action oriented, resourceful, accountable, results driven, team player, tech‑savvy, organized, strong work ethic.

• Service Now Certified System Administrator (CSA) certification required.
• Service Now Certified Implementation Specialist (CIS) certification in relevant areas (ITSM, ITOM, IRM) preferred.

Hourly pay: $32.54 – $55.66, based on experience. Benefits include:

• Paid time off
• Career pathways & tuition assistance, CEU opportunities
• Academic partnership with the Medical College of Wisconsin
• Referral bonuses
• 403(b) retirement plan
• Medical, dental, vision, life insurance, short‑ and long‑term disability, free workplace clinics
• Employee assistance programs, adoption assistance, health contributions, Care@Work, moving assistance, gym discounts, travel and other work‑life benefits

We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages, and retains a diverse workforce. We welcome protected veterans and provide reasonable accommodations for applicants. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.