Servicenow Platform Developer, Fch – Itsm

Location:

US:

WI:

MENOMONEE FALLS (remote). Job type:
Full Time (FTE 1.000000).

Hours:

Standard 40. Shift: Flexible 1st shift 7am-5pm.

Responsible for the design, development, implementation, configuration, and configuration of Service Now applications and platform features. Collaborates with stakeholders to gather requirements, develop solutions, and ensure the Service Now applications and platform meet the organization’s needs.

Minimum of 3 years of experience as a Service Now Developer.

• Experience with Service Now Glide API, REST API, and SOAP API integrations.
• Proven experience in designing, developing, and implementing solutions within the Service Now platform, with a strong focus on ITSM (IT Service Management) and ITOM (IT Operations Management) suites.
• Hands‑on experience with IRM (Integrated Risk Management) modules, including Governance, Risk, and Compliance (GRC), Vendor Risk Management, and Security Incident Response.
• Experience with SPM (Strategic Portfolio Management) modules, including Demand Management, Project Portfolio Management, and Resource Management.
• Experience with Service Now Service Portal development.
• Experience in a hospital or healthcare setting is preferred.

Knowledge of computer/network principles at a level normally acquired through completion of a bachelor’s degree in a relevant technology field or acquired through a combination of education and experience is required.

• Proficiency in JavaScript, Angular
  
  JS (or similar frameworks), HTML, CSS, and other web technologies relevant to Service Now development.
• Familiarity with ITIL framework and its application within Service Now.
• Knowledge of scripting languages such as Power Shell or Python for automation tasks.
• Experience in a hospital or healthcare setting is preferred.

• Solid understanding of Service Now best practices and platform capabilities.
• Strong analytical and problem‑solving skills with the ability to troubleshoot complex technical issues.
• Excellent communication and interpersonal skills with the ability to effectively collaborate with technical and non‑technical stakeholders.
• Ability to work independently and as part of a team in a fast‑paced healthcare environment.
• Customer focused, action oriented, resourceful, ensures accountability, drives results, strong communication, plans and aligns, instills trust, team player, tech savviness, focus, organizational skills, strong work ethic.

• Service Now Certified System Administrator (CSA) certification required.
• Service Now Certified Application Developer (CAD) certification is preferred.
• Service Now Certified Implementation Specialist (CIS) certification in one or more relevant areas (e.g., ITSM, ITOM, IRM) is preferred.

Compensation is expected to be between $37.95 – $64.92 per hour, based on experience and to be discussed with the recruiter during the interview process.

• Paid time off
• Growth opportunity – Career Pathways & Career Tuition Assistance, CEU opportunities
• Academic Partnership with the Medical College of Wisconsin
• Referral bonuses
  
  Retirement plan – 403(b)
• Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
• Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work‑life benefits

The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin’s only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics, draws patients from throughout the Midwest and the nation.

We are a proud Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262‑439‑1961. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing. If you have a need that requires an accommodation, please contact us at 262‑439‑1961.

We will attempt to fulfill all reasonable accommodation requests.