Client Services Analyst, Fch - It Service Desk

CLIENT SERVICES ANALYST, FCH - IT SERVICE DESK

Location:

US: WI:
Menomonee Falls at our Woodland Prime 400 facility. This job is REMOTE. FTE: 1. Standard

Hours:

40. Shift: Shift
1. Shift Details:
Monday‑Friday 7:30 AM to 4:00 PM, rotating on‑call every 9 weeks. Holidays:
When on‑call.

This position is responsible for helping end‑users who are having any computer related hardware or software problem for Froedtert & Community Health's Information Systems. Problems may be related to personal computing hardware, MS Windows desktop operating systems, MS Office products, miscellaneous client access software and a variety of other software programs. This position may also have responsibility for responding to questions regarding the functionality, performance and availability of business applications running on the hospitals' network.

Three or more years of relevant Help Desk and customer service experience is required. Experience in hospital or healthcare setting is preferred.

Knowledge of computer/network principles at a level normally acquired through completion of an Associate degree in a relevant technology field or acquired through a combination of education and experience is required.

• Broad knowledge of IT services, applications and infrastructure.
• Working knowledge with computer skills utilizing and supporting Microsoft Office and Windows operating systems.
• Professional interpersonal skills in communicating with all levels of hospital personnel, vendors and IT staff.
• Strong analytical, documentation and problem solving skills. Ability to manage multiple tasks.

Pay is expected to be between $23.66 - $36.20 per hour, final compensation based on experience and discussed during the interview process.

Benefits include:

• Paid time off
• Growth opportunity – Career Pathways & Career Tuition Assistance, CEU opportunities
• Academic Partnership with the Medical College of Wisconsin
• Referral bonuses
• Retirement plan – 403b
• Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
• Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work‑life benefits.

We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262‑439‑1961. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 262‑439‑1961.

We will attempt to fulfill all reasonable accommodation requests.