Senior Developer - ServiceNow

Eaton's Corporate Information Technology team is seeking a Senior Developer to support our Service Now platform. This position can be based at one of our US IT hubs including Beachwood, OH, Menomonee Falls, WI, Moon Township, PA, Raleigh, NC, or Houston, TX. Candidates must be local and commutable to these offices, as relocation assistance is not available. Minimal travel is expected (~10%).

The expected annual salary range for this role is $113000 - $165000 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

Key responsibilities include:

• Drives the technical delivery of solutions from initiation through development, validation, go-live and user adoption.
• Collaborate with the Architect, Functional Analyst and ensuring that Solution Architectures are in alignment with the overall strategy.
• Partnering across technical teams including Platform, FAs, and support teams to deliver business results and value through projects.
• Provide solution expertise and architecture guidance for Service Now applications across all sectors.
• This candidate responsible for defining the Dev Ops workflow and Agile for Service Now applications and improve efficiency and proficiency of team.
• Collaborate with the customer and architect to establish processes and advancing Service Now capability / usability centered on delivering solutions that balance strategic and customer driven needs.
• Provides guidance / support locally within the region and globally as required to guide and troubleshoot complex problems in a timely manner.
• Regularly communicates and reinforces status, prioritization and timing back to project, program and organizational leaders of critical success measures, issues, and mitigation strategies.
• Responsible for process, standards, governance and performance of the shared structures and technical environments.
• Has a good understanding of the technical platforms, applications, and tools currently utilized at Eaton
• Ability to drive projects with broad scope of deployment, including sector and/or region
• Drivers decisions and deliverables within team
• Negotiate small to moderate scale vendor SOW
• Architect, design and lead solutions for global processes for various functional organizations
• Create development standards and promote modularization and reuse of code
• Contribute to creation of policies, standard approaches and techniques
• Be aware of industry automation trends, understand Eaton business and accordingly contribute in selecting business cases, develop prototypes and Proofs of Concept
• Out of the box thinking, to identify and work around process design
• Develop foundational capabilities for automation development and support at Eaton
• Collaborate with business and development teams to drive robust testing methodologies
• Work within operational and performance metrics to drive continuous improvement.

Basic Requirements:

• Bachelor's degree from an accredited institution
• Minimum 8 years of professional experience
• Minimum 5 years of experience in design, development, implementation and administration of Service Now application.
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.

Preferred:

• Minimum 8 years of experience in Service Now development
• Experience with in a multinational, matrixed organization
• Bachelor's or advanced degree in a technical discipline such as Comp Sci / Mathematics / Engineering

• Must have knowledge in Service Now ITSM, Asset (HAM/SAM), Core Platform, Discovery, HRSD, SPM, CSDM, CMDB, Service Now scripting (Glide), ITIL, MID Servers; plus Flow Designer, Integration Hub, ATF
• Additionally REST APIs, Oracle/SQL, Apigee, Agile/Scrum
• Strong programming and scripting experience with JDK, JSP, HTML, Java Script
• Must have experience with REST interfaces and OAuth2/JWT security
• Build agentic workflows that orchestrate remediation using catalog items, Playbooks, Flows/Subflows, Scripted REST APIs; ensure change control and observability
• Experience in process consulting, problem definition, and design/detailing of processes
• Exposure and experience implementing Service Now upgrade projects
• Preferred basic knowledge of SQL
• Preparation of technical specification documents
• Lead…