Regional Executive Director

The Regional Executive Director is responsible for the overall strategic, operational, and financial performance of the region. This role provides executive leadership to ensure high-quality service delivery, regulatory compliance, sustainable growth, and a strong leadership pipeline—while advancing the organization’s mission and values.

• Develop and execute a regional strategic plan aligned with organizational goals, driving revenue growth, profitability, and long-term sustainability.
• Plan, develop, and implement strategies to generate resources and revenue, including actively managing vacancies across existing programs and sites.
• Review and analyze financial statements, operational reports, and KPIs to assess progress toward objectives; adjust plans based on current conditions and performance trends.
• Maintain awareness of the external and internal competitive landscape, identifying opportunities for expansion, new markets, and industry developments.
• Set and execute short-term initiatives that move the region toward operational excellence.

• Oversee regional operations to ensure production efficiency, cost-effective use of resources, and high‑quality service delivery.
• Ensure all services comply with applicable federal, state, and local laws, regulations, and licensing requirements.
• Maintain a working knowledge of licensing and regulatory standards sufficient to ensure ongoing program compliance.
• Foster a culture of data‑driven decision‑making through consistent data collection, analysis, and use of KPIs.
• Lead, evaluate, and develop the Regional Leadership Team to ensure alignment with company policies, objectives, and performance expectations.
• Serve as the primary authority for employee relations and personnel matters, including hiring, termination, compensation, and disciplinary actions (excluding Marketing, Real Estate, Finance, and Technology).
• Ensure departments outside of Marketing, Real Estate, Finance, and Technology meet individual and team goals while fostering leadership growth and succession planning.
• Actively recruit, develop, and retain talent capable of contributing to the organization’s senior leadership pipeline.
• Establish and maintain a consistent cadence of team meetings and one‑on‑one meetings that support accountability, engagement, and performance.

• Represent and promote the organization to local and regional stakeholders, including community partners, regulators, vendors, and referral sources.
• Develop and maintain positive relationships that strengthen the organization’s reputation, partnerships, and community presence.
• Uphold and promote a positive company image aligned with organizational values and mission.

• Bachelor’s degree in Human Services, Healthcare Administration, Business Administration, Social Work, or a related field
• Minimum of 7–10 years of progressive leadership experience in human services, healthcare, or a closely related regulated industry.
• Demonstrated experience leading regional operations
  , including oversight of budgets, compliance, and service delivery.
• Strong financial acumen with the ability to analyze financial statements, manage budgets, and drive operational performance.
• Proven people leader with experience in employee relations, performance management, talent development, and executive decision‑making
  .
• Working knowledge of state and federal regulatory requirements applicable to human services or healthcare operations.
• Experience partnering with regulators, community stakeholders, vendors, and referral sources.
• Data‑driven leader with experience establishing and using KPIs to guide operational and personnel decisions.
• Excellent communication skills with the ability to influence at all levels of the organization.

• Experience in Wisconsin human services
  , particularly within Adult Family Homes (AFH) and/or Community‑Based Residential Facilities (CBRF).
• Familiarity with Wisconsin DHS 83 / DHS 88 regulations
  , licensing processes, and compliance standards.
• Background in IDD services, residential services, or long‑term care environments
  .
• Experience leading organizations or regions during periods of growth, expansion, or operational transformation
  .
• Track record of building and scaling leadership teams in complex, regulated environments.
• Strategic thinker with the ability to balance long‑term vision and short‑term execution.
• Strong decision‑maker who can navigate complexity, ambiguity, and competing priorities.
• High level of integrity, accountability, and commitment to mission‑driven work.
• Collaborative leader who builds trust, develops talent, and fosters a culture of performance and engagement.
• Comfortable serving as the face of the organization in the region.