Engagement Center Triage Rn

ENGAGEMENT CENTER TRIAGE RN

Location: Menomonee Falls, WI – WOODLAND PRIME 400 facility (remote).
FTE: 0.90
Standard

Hours:

36 per week
Shift: Shift 1 (includes holidays and weekends)

The Nurse Triage Registered Nurse is a practitioner responsible for assessing, planning, implementing, and evaluating care for patients within the Froedtert and MCW Patient Engagement Center. Key duties include telephone triage, patient education, managing test results, coordinating patient care needs, medication refills, and other clinical tasks as assigned. Friendly, customer‑focused communication creates an exceptional patient experience, supporting patient preference and loyalty to Froedtert & The Medical College of Wisconsin.

• Conduct telephone triage and evaluate patients for appropriate care pathways.

• Provide patient and family education regarding health conditions and follow‑up care.

• Manage test results and coordinate communication with clinical teams.

• Conduct medication refills and other clinical tasks as directed.

• Mentor and collaborate with colleagues on job tasks and workflow optimization.

• Demonstrate strong proactive organizational and multitasking skills, with exceptional customer‑service abilities.

Two years of clinical experience required; one year of RN experience or nursing‑student clinical rotation may be considered. Preferably three to five years of clinical nursing experience in an applicable specialty.

Registered Nurse licensure obtained through completion of an accredited School of Nursing. A Bachelor’s Degree in Nursing is preferred.

Preferred proficiency with Epic Nurse Triage Software and call‑center technology.

• Expert communication skills (oral and written)

• Ability to multi‑task and mentor peers

• Proficiency in Microsoft Outlook, Word, and Excel

• Knowledge of medical terminology and Epic system

Current Wisconsin RN license or multi‑state nursing license under the Nurse Licensure Compact. American Heart Association (AHA) Basic Life Support for the Healthcare Provider (BLS) or equivalent required within 90 days of hire.

Hourly pay range: $29.70 – $46.04, based on experience. Discussed during interview.

• Paid time off
• Career pathways & tuition assistance, CEU opportunities
• Academic partnership with the Medical College of Wisconsin
• Referral bonuses
• 403(b) retirement plan
• Medical, dental, vision, life insurance, short & long‑term disability, free workplace clinics
• Employee Assistance Programs, adoption assistance, healthy contributions, Care@Work, moving assistance, gym membership discounts, travel and other work‑life benefits

We are proud to be an Equal Opportunity Employer who values and maintains a diverse workforce. Veterans and protected veterans are encouraged to share their priority consideration status at 262‑439‑1961. We maintain a drug‑free workplace and conduct pre‑employment substance‑abuse testing. If you require accommodation during the application or interview process, please contact us at 262‑439‑1961 for reasonable accommodation requests.

Seniority Level: Mid‑Senior

Employment type:

Full‑time
Job function:
Health Care Provider
Industry: Hospitals and Health Care