Forklift Service Road Technician - Menomonee Falls, WI

Forklift Service Road Technician - Menomonee Falls, WI

Join to apply for the Forklift Service Road Technician - Menomonee Falls, WI role at Fairchild Equipment
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Fairchild Equipment was founded in 1985 as Yale Materials Handling. Under the leadership of Gary Fairchild, the company diversified its manufacturer portfolio to include trusted brands and expanded its services area to better serve Wisconsin, Minnesota, Northern Illinois, North Dakota, and the Upper Peninsula of Michigan. Over the years, the business grew from an eight‑person operation to over 325 employees. Today, under the leadership of Chad Fairchild, the company remains family‑owned and focused on continued growth and expansion.

We know that in order for us to provide a dynamic and comprehensive customer experience, we need a team dedicated to industry experience, knowledge and customer service. Our employees embrace our values and are driven to exceed expectations and we welcome the individual who shares those values. Come join our Fairchild Team!

Healthy work/life balance promoting a winning and pleasant work environment. Follow the Golden Rule.

We are committed to safety at all times and in all places.

Excellence in customer Service. If we don’t deliver, let us know, and we will fix it!

Happy and productive employees who outwork the competition.

Outstanding citizens in the markets we serve.

As our Technician, you will provide exceptional customer service to our customers by working on their material handling equipment at the customers location or within our branch shop. This position requires you to perform mechanical repairs ensuring that equipment is running to its full performance, providing our customer with effective and efficient performing equipment. Recent graduates from technical schools with education in automotive and/or diesel repair are strongly encouraged to apply.

• Repair, diagnose, inspect, and maintain all material handling equipment for customer work orders assigned to you.
• Accepts repair orders as assigned by Service Writer.
• Communicate with customer(s) on diagnosed repairs suggested or required for repair and obtains customer approvals.
• Reads work orders, observes and listens to truck in operation to determine/diagnose malfunction or problem(s).
• Offers solutions to meet customer specifications.
• Timely submission of work orders.
• Provides estimates when appropriate.
• Repair, service, recondition or assemble equipment as approved by the customer/Service Manager.
• Obtains necessary parts working cooperatively with Parts department staff.
• Makes mechanical repairs to equipment after a complete inspection and analysis of breakdown has been completed.
• Records complete repair description on work order, including correct model and serial number of equipment and records hour meter reading.
• Obtains signature from customer and communicates with them on repair needs or work that was completed.
• Examines protective guards, loose bolts, specified safety devices on truck and makes adjustments.
• Lubricates moving parts and drives repaired truck to verify conformance to specifications.
• Always maintains professional image of self, cleanliness of van (externally and internally) and of assigned work area at customer site.
• Maintains and operates shop equipment and tools.
• Notifies Service Manager or Supervisor of safety issues and/or accidents immediately.
• Performs quality work as quickly and professional as possible.
• Promotes marketing efforts to drive parts, service, equipment and rental sales.
• Completes service forms and submit directly to Service department daily via work tablet.
• Adapt and act out the company’s core value – Safety Always – At All Times, In All Places.

• Must have a valid driver’s license and good driving record; CDL may be required.
• Experience in forklift repair is desired, intermediate maintenance experience is required.
• Ability to read and interpret documents such as safety manual, operating maintenance instructions and procedure manuals.
• A…