Economic Support Specialist

Join Dunn County as an Economic Support Specialist and embark on a fulfilling career dedicated to providing vital assistance to individuals and families in need. As an Economic Support Specialist, you'll play a pivotal role in assessing eligibility and managing cases for various economic support programs, including Income Maintenance (IM), Wisconsin Shares (CC), and other essential initiatives such as Medical Assistance/Badger Care Plus and Food Share Wisconsin.

Your responsibilities will be offering invaluable case management support to recipients.

Expect a dynamic role where you'll dive into analyzing policies, implementing procedures, and navigating software systems to ensure accurate and timely benefit determinations. You'll collaborate closely with other programs like the Wisconsin Home Energy Assistance Program (WHEAP), Children’s First, Food Share Employment and Training (FSET), and Wisconsin Works (W2), demonstrating your ability to adapt and thrive in a multifaceted environment.

The ideal candidate will have the ability to manage multiple priorities and work in a fast-paced environment. They must also possess critical thinking skills, adapt to change quickly and have good time- management skills. The position allows for telecommuting the majority of the time, with management approval. New Economic Support Specialists must attend virtual, state-sponsored training for approximately 6 – 8 weeks.

During that time trainees have access to Staff Development Specialists for support, additional training, resources, coaching and practice in a training environment.

Upon completing comprehensive training, you'll emerge equipped with the skills and experience to autonomously manage a full caseload, empowering you to make a tangible difference in the lives of those you serve. If you're passionate about making a positive impact and seeking a rewarding opportunity to contribute to your community's well-being, this position offers a platform for professional growth and meaningful service.

Join us in Dunn County and be part of a dedicated team committed to supporting individuals and families in achieving self-sufficiency and prosperity.

Want to learn more? Click here for a video to learn more about the Economic Support Role.

Anticipated starting pay range is between $24.91/hr and $26.86/hr.

• Provides information and assistance to the public/participants regarding various economic support programs.
• Conducts prescreening interviews of potential applicants to review various alternatives to financial/economic support assistance programs.
• Interviews and determines eligibility for various economic support programs assigned.
• Reviews eligibility information and materials, re-computes benefits, refers suspected fraud cases, testifies at administrative hearings and/or court.
• Refers applicants to outside agencies to coordinate services for at risk households.
• Provides case management services to coordinate needed services provided to participants.
• Makes referrals to and maintains contact with other agencies, organizations or providers. Coordinates services with a variety of providers.
• Maintains complete and accurate case records. Performs general office duties, as needed.
• Attends various staff training or other meetings, as required.
• Performs other duties of a comparable level/type, as required.

• Associate’s Degree in Social Work, Public Administration, Human Service Administration, or other related field.
• Requires a minimum of two (2) years previous related experience.

• Valid driver’s license or the ability to travel between work locations.
• Prior to hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.

• Fundamentals knowledge of human behavior.
• Understanding of functions and general nature/types of economic support services provided by County.
• Knowledge concerning the operation and use of…