CNC Field Service Technician – Metal-Cutting Machines

Location: Minneapolis, MN |
Schedule: Full-time, field-based with regional travel

An established distributor of CNC machine tools is seeking a CNC Field Service Technician to support its customer base across the upper Midwest. This role is central to keeping customers' CNC equipment running at peak performance through hands-on maintenance, repair, and technical support.

• Travel to customer sites throughout MN, WI, SD, ND and the surrounding region to install, troubleshoot, repair, and maintain CNC machine tools, controls, and related equipment
• Perform preventive maintenance and identify opportunities for performance improvement
• Diagnose and resolve issues with mechanical, electrical, pneumatic, and hydraulic components
• Use manuals, technical documentation, and internal/vendor support to troubleshoot complex problems
• Clearly communicate equipment status, repairs, and recommendations to customers
• Accurately complete and submit service and installation reports
• Ensure customer commitments are met with a high standard of professionalism and technical excellence
• Build and maintain positive relationships with vendors, suppliers, and customers
• Stay current on new technologies and product updates through ongoing training and technical seminars
• Maintain deep technical knowledge of all equipment lines represented by the company
• Perform other duties as assigned

• 3+ years of hands-on experience repairing or maintaining CNC machinery
• Experience with rotating machinery, spindles, and precision bearings
• Strong understanding of CNC controls and basic electrical, pneumatic, and hydraulic schematics
• Advanced troubleshooting skills with high attention to detail and technical accuracy
• Ability to read and interpret technical drawings and schematics
• Proficiency in Microsoft Office and other relevant business software
• Valid driver's license required and ability to travel up to 25% throughout the assigned territory
• Comfortable interacting professionally under pressure with customers and colleagues

This position offers the chance to play a critical role supporting customers across a multi-state territory, maintaining deep technical expertise across all equipment lines represented by the company.