Social Worker or Case Worker

Join Us as a Case Worker/Social Worker – Adult Protective Services

The Dunn County Department of Human Services is hiring a Full‑Time Case Worker/Social Worker to join our Adult Protective Services (APS) team. The role also collaborates closely with our Behavioral Health Crisis team.

• Respond to reports of abuse, neglect, or exploitation of at‑risk adults.
• Conduct thorough investigations and coordinate care with providers and agencies.
• Provide trauma‑informed, person‑centered support during moments of crisis.
• Develop and implement service plans that prioritize safety and dignity.
• Collaborate cross‑functionally with APS and Crisis team colleagues.
• Communicate effectively with clients, families, courts, and community partners.
• Maintain accurate documentation and meet statutory timelines.

• Hold a bachelor’s degree in Social Work or a related field.
• Have at least one year of human services or social work experience.
• Are grounded in ethical service delivery and professional standards.
• Thrive in a fast‑paced, team‑driven, and mission‑focused environment.
• Are comfortable navigating emotionally complex situations with compassion and clarity.

• Applications Close: Sunday, November 30, 2025, at 11:59 p.m.

Pay is dependent upon qualifications. Salary ranges: $27.78–$36.42 per hour for Case Worker, with pay $27.78–$29.32 starting. For Social Worker, $61,693–$80,954 annually, with $61,693–$65,146 starting.

• Provide assistance over the phone or in person to the public during all business hours.
• Receive reports, referrals, and requests for services and resources.
• Make consumer referrals; maintain contact with agencies and coordinate services.
• Complete accurate and timely record‑keeping, including case notes, assessments, treatment plans, crisis plans, court recommendations, and billing activities.
• Attend staff training and other meetings as required.
• Complete responsibilities within statutory or administrative rule timelines and meet productivity documentation or billing goals.
• Other duties as assigned.

Family & Children’s Services

• Receive reports of child abuse and neglect and conduct initial assessment.
• Conduct juvenile court intake conferences and make child custody decisions.
• Provide service facilitation and compliance monitoring aimed at protecting child and community safety.
• Certify Kinship providers and license foster homes.
• Provide information and testify in court proceedings as necessary.
• Provide after‑hours on‑call child protective service and juvenile intake coverage.

Aging & Disability Resources

• Provide long‑term care options counseling to older adults and individuals with disabilities.
• Assist consumers in understanding and applying for public and private benefits, including Medicaid, Medicare, Social Security, and other financial assistance programs.
• Conduct functional screens to determine eligibility for publicly funded long‑term care services and supports.
• Offer accurate, unbiased information and referral services regarding housing, transportation, health services, and other community resources.
• Maintain thorough documentation of all client interactions and case activities in accordance with agency policies and state guidelines.
• Collaborate with internal team members and community partners to ensure coordinated and person‑centered service delivery.
• Participate in community outreach and education efforts.
• Participate in trainings and stay current on policies, programs, and best practices relevant to the ADRC role.

Behavioral Health – Comprehensive Community Services and Children’s Long Term Support

• Fulfill requirements of Service Facilitator (Wisconsin Administrative Code DHS 36 – CCS) or Service Coordinator (Wisconsin Medicaid Home and Community Based Waiver Manual – CLTS).
• Provide CCS and/or CLTS community services per Wisconsin statutes, court policies, and program guidelines.
• Provide services in support of recovery concepts and practices.
• Explain the scope of services and discuss consumer rights and responsibilities.
• Perform functional screening for publicly funded services.

Behavioral Health – Community Support…