Administrative Support Specialist

Crossroads Health, a 501(c)(3) non‑profit organization with facilities located in Mentor, Painesville, and Cleveland, serves Northeast Ohio communities with comprehensive behavioral and primary integrated healthcare, early childhood services, extended housing and recovery services—no matter one's ability to pay. Our mission is to provide hope, healing, and healthcare to everyone.

Our Front Office is currently seeking an outgoing, organized Administrative Office Support specialist who will provide clerical support to all staff and departments as well as provide outstanding customer service to our clients. This visible role is the first point of contact for callers and visitors and will also support internal projects as assigned. The position requires common sense, a drive to exceed expectations, and an outwardly friendly demeanor.

The role works Monday‑Friday rotating from 8 am to 4 pm, 9 am to 5 pm, and two nights a week from 10 am to 6 pm at 1083 Mentor Ave, Mentor, Ohio 44060.

• Receiving and directing customers in a proper and timely manner.
• Answering, screening, and directing telephone calls according to standards.
• Maintaining and operating all office equipment.
• Performing word processing, data entry, and filing according to standards.
• Learning electronic health record in order to check clients in, schedule, take payments, etc.
• Completing assigned work in a timely, accurate and comprehensive manner.
• Distributing documents, mail and faxes.
• Monitoring and coordinating records, program and intake materials and schedules based on responsibilities of specific role.
• Completing tasks and projects simultaneously with greeting the public.
• Meeting with new clients to review appropriate forms and obtain signatures.

• Education:
  • High school diploma or equivalent (required)
  • Associate’s Degree (preferred)
• Experience:
  • Minimum of two (2) years of general office experience
  • Minimum of two (2) years of experience with office machines such as photocopiers, scanners, fax machines, voice mail systems, and PCs
• Licensure/Certification:
  • BLS/CPR/First Aid (company provided)
• Physical/Other Requirements:
  • Drug screen, TB test, background check (required)
  • Proficient use of Windows PC software (Word, Excel, Office 365)

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.