Scheduling Coordinator

Overview

Job Title: Specialty Services Scheduler

Company: Niktor LLC

Department: Human Resources - Specialty Services

Duration: 6-Month Contract

Reports To: Manager, Service Contracts and Support Administration

Schedule: Monday – Friday, 8:00 AM – 5:00 PM

Pay Rate: Up to $21/hr

• The Specialty Services Scheduler (SSS) manages the Specialty Service Technicians’ calendars to provide an excellent customer experience.
• Identify service availability with Customers, determine technician availability, and assign schedules accordingly.
• Interact directly with Customers to address emergency concerns or schedule changes.
• Handle inbound and outbound phone calls and manage reporting.
• Prioritize time-sensitive specialty service calls and manage contractual obligations along with one-time service requests.
• Coordinate and schedule Customers with appropriate technicians; monitor technicians’ schedules and assign appropriate routes.
• Update systems with correct documentation and maintain data integrity.
• Make efficient use of technician schedules and time using mapping software.
• Assist Customers with rescheduling appointments and troubleshooting cost-effective routes.
• Apply problem-solving skills and adaptability on a daily basis.

• Previous customer service or retail experience is required (minimum 1 year).
• Knowledge of Microsoft Office Suite is required.
• Experience working in multiple systems at one time is preferred.
• Effective organizational skills; strong communication and active listening skills.
• Ability to manage multiple priorities, work independently and in a team environment.
• Ability to interpret and analyze data.
• Proficiency with software platforms:
  Microsoft Excel, Outlook, SharePoint navigation, CRM, Google Maps, and internal service databases.

• Strong time-management and prioritization abilities.
• Customer-focused problem solving and adaptability.

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Contract
• Job function:
  Administrative
• Industries:
  Medical Equipment Manufacturing

Mentor, OH