Strategic Accounts Coordinator

Strategic Accounts Coordinator

As one of the largest utility distribution organizations in America, we constantly strive to bring our best to our customers, suppliers, and fellow associates. Irby Utilities is uniquely positioned to provide dynamic solutions to essential utility services impacting our local and broader communities.

• Manage key accounts portfolio by establishing strong, long‑term customer relationships, analyzing customer‑specific situations and data, and leveraging product knowledge to generate solutions.
• Achieve assigned strategic account objectives including growth of revenue and margin. Monitor and assess sales performance metrics on assigned accounts.
• Communicate regularly and proactively with major customers and account managers to solicit orders, respond to questions and convey Irby capabilities, and determine competitive price levels.
• Act as the liaison between key customers and internal stakeholders, including branch and District management, internal specialist teams, and outside salesforce.
• Exercise judgment within Irby practices and procedures to suggest solutions and innovative ideas to meet customer needs and resolve challenges.
• Establish relationships with key vendors and purchasing teams to aid the securing of materials.
• Acquire, use and continuously develop personal technical knowledge of general and specialty merchandise items to assist customers and other company personnel.

• Knowledge and experience in sales and/or sales administration
• Strong computer skills including Microsoft Office, ERP systems, CRM systems
• Proven ability to research, analyze and critically review information
• Ability to multi‑task, prioritize, and work efficiently
• Possess a curious nature and the drive to learn, develop, and continuously grow
• Ability to successfully present information and respond to questions from groups of managers, clients, customers, and the public
• Availability and willingness to work on‑site during emergencies, including severe storms or power outages, outside of regular business hours

• Professional sales/customer service experience (2+ years) preferred
• Bachelor’s degree

Irby Utilities is a crucial link in the distribution chain, connecting manufacturers to their customers in electrical power, natural gas, and broadband services. Our team delivers end‑to‑end solutions through logistical and operational support, sales and account management, project services, data analysis, and more. We firmly attribute our success to our people in each of these fields, and we are constantly advancing our skills and abilities.

401(k) Plan, Competitive Medical Plans (medical, dental, and vision), Paid Time Off, Paid Company Holidays, Floating Holiday, On Demand Pay, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Tuition Reimbursement, Employee Discounts, Long‑term and Short‑term Disability, and Life Insurance.

Irby is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or any other categories protected by federal, state or local law.

Irby is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, or to receive all other benefits and privileges of employment, please call 843‑745‑2420 or email

Irby follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, .

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Industry: Utilities