Call Center Representative-Day Shift

Description

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• Reserve appointments for the guest at their preferred location
• Call clients and customers to inform them about the company’s new products & services
• Guide callers through troubleshooting, navigating the company site or using the products or services
• Review customer or client accounts, providing updates and information
• Collaborate with other call center professionals to improve customer service
• Marketing job duties as required

• Strong communication, both written and verbal
• Great active listening skills
• Exceptional interpersonal and rapport building skills
• A patient and empathetic attitude
• Strong time management and organizational skills
• Adaptability and flexibility
• Comfortable working in fast-paced environments
• Troubleshooting skills, either basic or advanced, depending on the role and industry
• Computer literacy
• Phone skills, including familiarity with complex or multi-line phone systems
• In-depth knowledge of a company’s products and/or services
• Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area