Customer Service Representative

Buyers Products Company, a leading manufacturer in the work truck industry, is searching for a Customer Service Representative to complement the skills and talents of our Customer Service Team.

The Customer Service Representative is responsible for providing world class customer service support to our customers.

• Identify and assess customers’ needs to achieve satisfaction.
• Manage a large number of incoming calls and customer service inquiries and complete timely follow-up work as needed.
• Address customer complaints to provide appropriate solutions and escalate to the customer service supervisor when needed.
• Go the extra mile to exceed customer expectations.
• Respond to email correspondence from internal and external customers in a professional and timely manner.
• Must be able to answer 12–15+ calls per hour.
• Must be able to respond to 10–12+ customer care emails per hour.
• Must be able to enter 10–12+ orders per hour.
• Must be able to scan 24–28+ orders per hour.
• Consideration will be given if responsible for additional activities such as Mud Flaps or LOQ’s.
• Assist as needed with other customer service workflows.

• 1 year of customer call center experience required.
• Strong verbal communication and active listening skills.
• Ability to multi-task, set priorities and manage time effectively.
• Customer service focus and ability to adapt/respond to different types of personalities.
• Strong attention to detail.
• Must be a team player.
• Strong problem-solving skills.
• Proficient in Microsoft Office suite.

• High School Diploma required.

• Mobility and dexterity to move around office settings including accessing file cabinets or storage and navigating to different workstations.
• Must be able to remain stationary for extended periods of time and engage in some repetitive motion.
• Standing, walking and sitting for extended periods of time.

Established in 1946, Buyers Products Company has grown to become a leading manufacturer in the work truck industry. Buyers Products specializes in durable truck boxes, heavy duty towing equipment, hydraulics, controls, and all-season trailer accessories. The Buyers line of snow and ice equipment includes Snow Dogg® snowplows, Salt Dogg® spreaders, and Scoop Dogg snow pushers. For more information, or to apply to this position, please visit

• Associate

• Full-time

• Customer Service
• Automotive

• Medical insurance
• Vision insurance
• Paid maternity leave
• Paid paternity leave