IT Technical Support

If you are interested in this position, please e‑mail your resume in a Word document to

• Will implement, monitor & provide technical support for customer IT environments, typically integrated with instrumentation.
• Will administer connectivity of customer’s Windows‑based platform.
• Support of the operating system, desktop hardware & peripherals, instrument‐controlled software, core desktop applications and imaging of computers.
• Manage set‑up, retirement, and relocation of equipment.
• Implement Windows‑based security, including but not limited to user/group permissions, file/folder permissions, group policies & security policies.
• Analyze, identify, and implement enhancements, upgrades and/or solutions to improve overall support of the desktop platform in a timely manner.
• Ensure adherence to client’s corporate policies through periodic reporting & compliance programs.
• Act as the technical support contact for IT vendors.
• Repair and troubleshoot instrument‑related computers and escalating issues for users.
• Provide technical support for new system validations and change management efforts.
• Maintain a physical inventory of lab equipment, PCs, software, and other information specified by the user.
• Act as client liaison for software/hardware related inquiries.

Associate degree or higher and 2 years of industry technical experience to include Windows technologies including Microsoft Office, networking, remote computing and backup systems. Relevant work experience will count in place of a degree considered.

For a complete listing of our non‑confidential available positions, visit the current positions page for  Executive, research & development and new product development positions are usually confidential so that the company’s competition can't figure out what they are developing.