Network Technician

Education

The candidate must have a minimum Bachelor's Degree in Computer Science, Computer engineering or related field from an accredited college or university.

• Able to meet deadlines and be accountable for quality/quantity.
• Able to work flexible hours with a history of dependability as demonstrated with strong attendance record.
• Comfortable using a team approach to problem solving.
• Have strong sense of urgency.
• Individual must be a motivated self-starter with the ability to work independently.
• The ability to multi-task in a fast-paced environment.
• Read, understand and apply complex technical information.
• Willingness to respond quickly and effectively to plant downtime and related issues.
• Strong team orientation with excellent written and communication skills.
• Ability to learn new technology quickly with minimal training.
• Maintain a positive work atmosphere by behaving and communicating in a manner that gets along with customers, clients, co-workers and supervisors.

It is recommended that the candidate has completed at least one year end‑user onsite and phone support for current PC desktop and application software OR one year installing, upgrading, troubleshooting and repairing personal computers in a network environment.

Maintain, repair, and upgrade components of the LAN including but not limited to workstations, printers, and software within the Mentor /Painesville locations, as well as some outside vendors as necessary. Provide technical software, hardware and network problem resolution to end users by performing question/problem diagnosis within a fast‑paced environment. Guide users through step‑by‑step solutions on both an on‑site and call‑back basis.

• Keeps his/her environment clean and organized.
• Procure, configure, and install workstations, printers, terminals and related components.
• Clearly communicates technical solutions in a user‑friendly, professional manner; provide one‑on‑one end‑user training as needed.
• Ensures timely resolution/referral of user problems by understanding the impact to the user and by assigning an appropriate priority and resolution goal.
• Performs Add/Change/Remove user requests while following I.T. policy for all changes.
• Maintain and updates an accurate IT asset inventory including proper addition and changes of assets, decommissioning of assets, and organizing disposal of equipment.
• Diagnoses and resolves end‑user network or local printer problems, PC hardware problems, email problems, and site connectivity problems.
• Track software license compliance and perform annual audits to confirm licensing compliance.
• Manage signoffs and software change requests in accordance with IT procedures and Sarbanes Oxley requirements.
• Maintain spare parts inventory for internal software, hardware, and network printers. Enter requisitions as required to maintain appropriate inventory levels.
• Identify, troubleshoot and resolve a wide range of technical computer‑related problems in an appropriate time frame.
• Support and train end‑users in a wide range of software applications as needed.
• Works regularly with the Network Administrator to assist with projects and to seek guidance as necessary.
• Some travel required within the Northeast Ohio area.
• Clear communication of technical solutions in a user‑friendly, professional manner; provide one‑on‑one end‑user training as needed.
• Ensures timely resolution/referral of user problems by understanding the impact to the user and by assigning an appropriate priority and resolution goal.
• Manages user account changes.
• Diagnoses and resolves end‑user network or local printer problems, PC hardware problems, email problems, and site connectivity problems.
• Proposes and implements hardware and software upgrades optimizing network performance while remaining within budget.
• Creates Purchase Requisition s when needed.
• Helps install local area network cabling systems and equipment such as network interface cards, switches, and VPN devices.
• Assists Network Administrator as needed.
• Maintain Active Directory environment.
• Perform related work as required.
• The ability to handle high stress associated with high activity with tight deadlines.
• Deliver technical customer support over the phone.
• Identify, troubleshoot and resolve a wide range of technical computer‑related problems in an appropriate time frame.
• Support and train end‑users in a wide range of software applications as needed.
• Read, understand and apply complex technical information.
• Master new computer technology.
• Maintain cooperative working relationships.
• Demonstrate sensitivity to, and respect for, a diverse population.
• The ability to multi‑task in a fast‑paced environment.
• Any and all additional responsibilities as required or assigned.