IT Lead- OH

# IT Lead- OH Headquarters - Mentor, OH 44060## Overview Level Experienced Position  Type Full Time Job Shift Day Education  Level4 Year Degree Category Manufacturing ## Description/Qualifications
** Become a success story within out IT Dept!
**** We are seeking a motivated, detail-oriented, and customer-focused Information Systems Support Specialist to support and enhance the organization's business applications, enterprise systems, and operational processes. This position serves as a critical link between technology and business operations by providing application support, resolving system issues, and helping users efficiently utilize company systems.
**** The Information Systems Support Specialist will collaborate with departments across the organization to troubleshoot business system challenges, support technology initiatives, improve processes, and ensure users receive exceptional support and training.
**** Business Systems Support
*** Provide day-to-day support for ERP systems and other business-critical applications.
* Troubleshoot and resolve application, workflow, data, and user-related issues.
* Assist users with system functionality, best practices, and business process questions.
* Coordinate with software vendors and internal stakeholders to investigate and resolve system issues.
* Participate in system testing, upgrades, implementations, and enhancements.
* Maintain system documentation, and application configurations as required.
** Process Improvement & System Enhancement
*** Analyze existing business processes and identify opportunities for system and workflow improvements.
* Recommend and support automation initiatives that improve efficiency and reduce manual effort.
* Document business requirements, workflows, procedures, and system changes.
* Assist with projects involving data integration, software implementations, and business system enhancements.
* Collaborate with departments to identify opportunities to better leverage existing technologies.
** User Training & Documentation
*** Train and support users on ERP and other business applications.
* Develop and maintain user guides, process documentation, and training materials.
* Provide ongoing support to improve system adoption and user effectiveness.
* Assist in creating and maintaining knowledge base articles and support documentation.
* Promote technology best practices and standard operating procedures across the organization.
** Qualifications
* ** Bachelor's degree in Information Systems, Information Technology, Computer Science, Business Administration, or a related field, or equivalent work experience.
* 2+ years of experience supporting ERP systems, business applications, or enterprise software.
* Strong analytical, troubleshooting, and problem-solving skills.
* Working knowledge of relational databases and SQL.
* Familiarity with Microsoft 365 applications, including Teams, SharePoint, and Power Platform solutions.
* Excellent verbal, written, and interpersonal communication skills.
* Ability to work effectively with both technical and non-technical users.
* Strong organizational skills with the ability to manage multiple priorities.
** Core Competencies
*** ERP & Business Application Support
* Business Process Analysis
* Problem Solving & Troubleshooting
* SQL & Database Fundamentals
* User Training & Support
* Documentation & Process Mapping
* System Testing & Implementation
* Communication & Collaboration
* Process Improvement## About MUM Industries## About MUM Industries
** We are always looking for driven, talented people to join our team.
** Founded in 1996, MUM Industries, Inc. is the parent company to a diverse group of industrial product manufacturers:
Integra Enclosures, EMF MFG, and Strong Box. With seven locations across the…