Software Integration Engineer

Job uisition: 56974

Company: STERIS Corporation

Location:

Mentor, Ohio, United States

Employment type:

Full-Time Category:
Engineering Industry: ""Salary: USD 81750 - 136250

Posted:
Position Summary The Software Integration Engineer (SIE) is responsible for effectively and remotely implementing, updating, maintaining and supporting STERIS ORI software products within hospital enterprise network environments.  SIEs engage directly with Customer representatives to facilitate technical discussions, planning, and provide necessary technical and scope oversight.  Their expertise in Unix/Linux systems, combined with their scripting skills, allows them to solve complex problems and ensures the overall success of the software integration into Customer environments.

SIEs will exhibit excellent problem-solving, troubleshooting, and communication skills. They adapt readily to evolving technologies, possess a passion for continuous learning, and a dedication to quality, improvement and a positive Customer experience.  They are proactive, self-motivated, and possess strong analytical and organizational skills to manage multiple tasks effectively.

Note:

This role is hybrid-based in either Mentor, OH or Hauppauge, NY and requires onsite attendance two days per week.

What You'll Do As A Software Implementation Engineer Integrates the most advanced software and IT solutions for hospital enterprise network environments.

Configures, installs, monitors, and supports various STERIS information management products, while also addressing Customer cybersecurity, network and IT setups.

Directly works with Customers to set up remote access (VPN).Writes and modifies software, scripts, and other code to make deployment of enterprise-wide software products more efficient

Provides advanced knowledge and experience in hospital-specific IT environments to guide Customers on deployment of software compliant with HIPAA.Provide first-line and advanced application support via phone and e-mail.  Resolves escalated (Tier 2 – Advanced) support and IT issues through systematic analysis of problems into root causes and mitigation.

Documents root cause and corrective action within escalated tickets.  Creates and maintains software implementation and support documentation, mentors and trains other teammates in service engineering.

Evaluates new STERIS software and features, runs end-to-end tests and troubleshooting on STERIS and Customer systems as needed

Proactively becomes an expert user of the STERIS OR Integration products so that excellent support can be provided to Customers Improves operations by conducting systems analysis, recommending changes in policies and procedures.

The above statements reflect a general detail of the job and shall not be considered a thorough description of all duties inherent in the job.

The Experience, Skills, and Abilities Needed

Required:

Bachelor’s degree (4-year accredited degree) in Information Systems (IS), Computer Science (CS), Software Engineering, Technology, or equivalent required.
4+ years in client-facing technical support or administration of complex IT solutions, experience with infrastructure and applications for Installation and Serviceability is desirable.
2+ years' experience with HIPAA, medical environment (EMR, HL7, PACS/DICOM, VNAs), Imaging and Clinical (surgical) workflows and FDA regulatory compliance preferred.

Practical knowledge of Networking, especially around network components, topologies, and access. Strong knowledge in TCP/IP, certificate/key management, remote access through VPN and/or similar protocols

Strong knowledge of Linux/Unix Operating systems.

Fluency in Linux command line to execute GNU and Unix commands.

Expert on Linux topics such file systems, monitoring system processes, managing permissions/ownership and maintaining system security.

Proficient in creating, managing, and maintaining cronjobs for system scheduled tasks.  Red Hat system administration certificate (RHCSA) or CompTIA Linux+ is a plus.  Strong experience in interpreting, analyzing, and managing system logs to identify any system performance issue.

Proficient in writing and debugging bash scripts. Proven ability to test scripts in various environments with strong knowledge of security best practices in scripting.  Familiarity and working knowledge of using Ansible Experience in Docker architecture with an understanding of containerization principles, including running, and managing Docker containers and images is highly desirable.

Specific…