Quality Manager

Quality Manager role at Process Technology
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Process Technology is a global leader designing and manufacturing cutting‑edge thermal and power conversion equipment that make tomorrow’s products possible. Our company is a global sales organization with facilities based in Mentor, Mayfield and Willoughby, OH, and Flushing, NY. We are a tight‑knit team that thrives on positive collaboration and open communication.

• Growth – Think big. Make a difference. Always continue learning personally and professionally. View mistakes as opportunities to improve.
• Ownership – Own decisions, actions, and failures. Do what’s right versus what’s easy. Hold yourself and others accountable.
• Drive Results – Display urgency, take action, achieve results. Challenge the status quo, take initiative, and make things happen. Focus on what matters most. Solve the biggest problems to make a difference.
• Innovation – Find a better way every day. Think differently. Imagination will take you everywhere!
• Teamwork – ONE Company. ONE Team. ONE Goal. Engage cross‑functionally and throughout all levels. Work together to win.

In this role, you will be a results‑oriented team player who drives accountability, quality, and efficiency within your department and across the Company. You will be a strong communicator who enjoys working with others to improve various aspects of the company.

This is an opportunity to create an impact in an innovative company on a growth trajectory. There are three keys to success in this role:

• Initiate and implement quality improvement and product/process standardization activities to ensure the performance of manufacturing and the organization’s product.
• Continually improve and maintain the company quality assurance system and team in such a way that they positively impact the performance of the organization.
• Responsible for planning, organizing, directing and controlling the Quality operations of the organization. Communicates system changes or impacts to the Company.

The Quality Manager position is part of the Quality Team. This is a full‑time, exempt position, located in our Mentor, Ohio office. This position will require a broad range of responsibilities to ensure success. Including, but not limited to these functionalities:

• Institute and maintain best practices of quality management for all Process Technology facilities
• Directly manage quality team including inspectors, engineers, and return technicians.
• Own the development, implementation, management and maintenance of the Quality Management System (QMS) certification, in alignment with ISO 9001 certification and customer requirements
• Ensure implementation of QMS documents, including quality manual, policies, quality assurance procedures, process flows, work instructions, and forms, in alignment with the harmonized QMS
• Support concurrent engineering efforts by participating in design development projects representing quality assurance and the customer
• Manage the non‑conforming material and Corrective/Preventative Action processes that perform root‑cause analysis and other problem‑solving activities to identify effective corrective and/or preventative actions and process improvements
• Participate in preparing and conducting regular supplier performance evaluations.
• Work with Sales/Marketing on driving improvement in complaint investigation and RMA process, arriving at corrective action and root cause and getting to systemic fix
• Oversee and participate in all external audits (registrar, supplier, and customer). Conduct internal audits to schedule
• Ensure establishment and implementation of required calibration programming
• Assist with or manage policy deployment in the areas of quality, cost reduction, complete and on‑time delivery, safety, customer satisfaction, plant performance measures and continuous improvement in all areas of the Company.
• Establish analysis of statistical data to predict trends that will affect improvement of product quality. Identify and lead improvement initiatives to reduce defects.
• Interface with supplier and quality representatives concerning problems with quality control and assure that effective corrective…