Customer Operations Coordinator

A leading organization in the fast-moving consumer goods sector, specializing in food and dairy products. The company values customer focus, operational excellence, and international collaboration, fostering a dynamic environment where teams work together to deliver outstanding service globally.

Customer Operations Coordinator will play a vital role in managing the end-to-end order-to-cash process for export customers across the Americas and Europe. This position requires a proactive and customer-oriented professional to ensure smooth operations, coordinate with internal departments, and deliver exceptional service in an international setting.

• Act as the primary contact for customers regarding orders and deliveries.
• Manage the full order process and related documentation within SAP.
• Monitor order execution and proactively resolve any issues by collaborating with internal teams.
• Maintain daily communication with customers and internal stakeholders, including Supply Planning, Demand Planning, Logistics, and Sales.
• Handle order inquiries, resolve complaints, and support continuous improvement initiatives.
• Keep logistical master data and customer-specific requirements up to date.
• Assist in forecasting activities through stock and sales reporting where relevant.
• Participate in project-based work and operational improvement initiatives to enhance efficiency.

• HBO level education and working experience.
• Prior experience in Customer Service, Customer Operations, Supply Chain, or Logistics.
• Experience using SAP or similar ERP systems.
• Strong skills in Microsoft Excel and Office.
• Fluency in Dutch and English;
  Spanish language skills are a plus.
• Excellent communication and stakeholder management abilities.
• Accurate, proactive, and customer-focused with the ability to work independently.
• Interest in process improvement and ongoing learning.
• Experience in FMCG, Food, or Dairy industries is highly advantageous.

The role involves significant contact with international customers and internal teams, requiring flexibility, ownership, and the ability to manage multiple priorities effectively.