Front Desk Leader

Front Desk Leader – Where Hospitality, Energy, and Excellence Come Together

At Elite Sports Clubs
, we believe that first impressions matter—and so do last ones. The front desk isn’t just where members check in. It’s where they’re welcomed, remembered, and made to feel ther someone is arriving for a workout, a lesson, or just a smile, the Front Desk sets the tone for the entire experience.

We’re proud to lead with warmth, professionalism, and energy—and we’re looking for a Front Desk Leader who can bring those values to life every day. At Elite, we live our core values of Professionalism, Ownership, Team, Quality, and Celebration in everything we do—from how we greet members to how we support one another behind the desk.

As the Front Desk Leader at Elite Sports Club – Mequon
, your mission is to create a consistently exceptional front desk experience—one that’s efficient, uplifting, and deeply member-focused.

You’ll lead and support the front desk team, ensuring smooth operations, strong service standards, and a culture of accountability and care. From greeting new guests to resolving issues to motivating your team on a busy Monday night, you’ll help make Elite feel like a second home.

Set the tone for world-class hospitality at the front desk—greeting members and guests with energy, professionalism, and warmth

Supervise, coach, and support a team of front desk associates across a range of shifts

Manage daily desk operations, including check-ins, POS transactions, schedules, and inventory

Lead onboarding and training for new team members, ensuring service standards are consistent and strong

Support club events, initiatives, and programs that elevate the member experience

Act as a go-to problem solver and positive presence during peak hours

Collaborate with leadership across departments to maintain smooth day-to-day flow

Maintain a clean, organized, and welcoming front desk space

A people-first mindset—you love creating great experiences for others

Clear communication and a calm presence, even in fast-paced or busy moments

A hands-on leadership style—you lead by example and energize those around you

Confidence with technology and systems

An eye for detail and a commitment to service excellence

A natural sense of hospitality and team spirit

2+ years of experience in hospitality, customer service, or fitness club environments

Prior supervisory or team lead experience preferred

Comfortable managing a team, balancing tasks, and solving issues with confidence

Ability to work a flexible schedule, including evenings and weekends

• Authorized with work in the United States

At Elite Sports Clubs, our team members are the heart of what we do. We foster a culture where professionals are empowered to be creative, collaborative, and people-focused. We live our values every day:

Professionalism in how we lead and serve

Ownership in how we show up and solve problems

Team in how we support one another

Quality in the experiences we deliver

Celebration in the moments we share along the way

Here, you’ll be part of a team that values energy, authenticity, and a shared commitment to making our clubs a welcoming place for all.

We offer a competitive hourly wage with opportunities for advancement and leadership development.

Health & Financial: Medical, dental, vision, life, disability, 401(k), and PTO
Club Benefits: Complimentary family membership, child care for staff kids, and discounts on services

What are your hourly compensation expectations?*

Why are you excited about working at Elite?*

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