Receptionist, Front Desk Team Member at Elite Sports Club

Job Location:

Mequon, WI 53092

Responsible for the daily operation of the front desk including answering a multi‑line phone system, greeting and directing members, guests, and staff, booking tennis courts, massage appointments, and additional rooms via the web‑based Club Automation system, handling point‑of‑sale transactions, and maintaining current knowledge of events. Provide facility directions, welcome visitors, uphold strong customer service standards in dress, greetings, farewells, phone etiquette, and response times, support emergency response procedures as needed by the building MOD, and attend required employee development meetings and programs.

• Check in members and guests, greet with a warm welcome and a fond farewell, and monitor member accounts for “red flags.”
• Multi‑task by answering phone calls, taking reservations, and selling point‑of‑sale items.
• Handle tennis court activities, including lights, reservations, fees, and add notes to courts when needed.
• Direct members and guests to appropriate club areas.
• Register prospects and guests and direct them to the membership department.
• Promote and register programs and special events at all locations.
• Handle all daily and nightly audit requirements.
• Address customer comments and concerns with patience, courtesy, and empathy.
• Stay informed about all programs and activities occurring at the club, including Tennis, Youth, Aquatics, and Fitness events.
• Perform other duties as assigned.

• Strong knowledge of computer‑based software systems.

• High School Diploma or equivalent.
• Previous customer service and reservations experience preferred.
• Excellent written and oral communication skills required.
• Positive interpersonal skills required.
• Excellent computer and typing skills required.
• Excellent listening and comprehension skills required.

Normal office conditions; required to be on your feet for long periods at a time.