Financial Counseling Representative

About the Company

R1 is the leading provider of technology‑driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We combine the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

Seeking and paying for medical care is a significant challenge for many Americans. As a R1 Financial Counseling Associate, you will counsel uninsured and under‑insured patients to obtain a paying funding source for their medical service(s). You will accurately and compassionately explain financial options and obligations during counseling sessions held directly with patients.

You must display excellent customer service, commitment to assisting patients, and attention to detail.

• Help patients navigate difficult times by reducing financial burdens related to medical care.
• Communicate complex coverage enrollment information with patients and assist with their applications effectively and efficiently.
• Use and navigate multiple systems, multi‑task, and build trust with patients when discussing sensitive situations.
• Maintain knowledge of Medicaid and other funding programs to provide patients with clear and concise information.
• Ensure you are up to date on all vaccinations (including an annual flu shot), and pass a drug test and background check prior to hire.

• High School Diploma or GED.
• Excellent customer service skills.
• Compassionate communication.
• Previous experience as a financial counselor with a background in medical terminology, understanding State and Federal assistance programs, or relevant healthcare experience is a plus.

Base pay range: $15.35 – $22.48 per hour. Individual pay is determined by role, level, location, job‑related skills, experience, and relevant education or training.

We offer a competitive benefits package. We also provide career and leadership development courses and programs.

R1 RCM Inc. (“the Company”) is dedicated to equal employment opportunity. Employment practices are not based on age, color, national origin, citizenship, disability, medical condition, race, religion, creed, gender, sexual orientation, gender identity, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. We provide a workplace free from harassment based on protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312‑496‑7709 for assistance.

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