Patient Observation Assistant

PATIENT OBSERVATION ASSISTANT (FULL TIME AND PART TIME)

Join to apply for the PATIENT OBSERVATION ASSISTANT (FULL TIME AND PART TIME) role at TouchPoint Support Services
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We’re TouchPoint Support Services and our mission is to serve up hospitality, for patients, their families and visitors at Ascension Health hospitals throughout the U.S. Our work goes beyond cooking, serving, cleaning and transporting patients. We set the stage for healing with sparkling facilities, great food and service.

• Address:
  Columbia St Mary Ozaukee – 13111 North Port Washington Road, Mequon, WI 53097.
  
  Note:
  
  applications accepted online only.
• Schedule:
  
  Full-time and part-time schedules. Days and hours may vary; rotating weekends and holidays. Details discussed during interview.
• Fixed Pay Rate: $16.00 per hour.
• Requirement:
  Previous related experience is preferred but not required.

We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition r 1487593
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Provides visual and audible observation of assigned patients under the direction of a Registered Nurse (RN) and unit manager.

• Visually and audibly monitor the assigned patient’s condition and behavior at all times.
• Complete observation reports at established intervals.
• Takes initiative in rendering service or responding to needs compassionately. Interacts hospitably, cheerfully and supportively with staff, patients, visitors and colleagues.
• Remains at the bedside of the assigned patient at all times unless relieved by an appropriate staff member.
• Verbally redirect the patient from engaging in at‑risk behaviors.
• Seek help or advice promptly when the patient appears to be in medical distress or poses a threat, and escalates to assigned medical professionals.
• Participate in collaborative identification and reporting of patient safety issues. Assume responsibility for a safe environment; report hazards to the charge nurse. Remove visible hazards when appropriate.
• Assist in calming and/or reorienting the patient in cases of agitation or confusion.
• Assist with keeping the patient’s room safe and orderly.
• Accompany the patient when diagnostic testing is required.
• Summon the nursing staff immediately if the patient requires assistance, control, or other nursing interventions, or exhibits unusual behavior or verbalizations. Report any potentially dangerous behavior or concerning conversations to the nurse.
• Participate in hand‑off of pertinent information/behavior about the assigned patient when arriving on unit and upon completion of shift. Arrange coverage around meal break times with the nurse and inform the nurse prior to leaving the patient for any reason.
• Assist the patient with ordering dietary tray and setting up of the patient’s meal tray; assist with basic positioning of the patient; assist with patient wheelchair rides and/or ambulation if the patient is stable and gait has been previously determined safe by the assigned staff nurse.
• Respond rapidly and thoroughly to emergencies, special needs, etc.
• Accept suggestions and direction from supervisors and hospital staff.
• Demonstrate knowledge of department policies and procedures. Honor department’s attendance, break, behavior, dress, personal hygiene and safety codes.
• Honor all confidentiality and other regulatory requirements.
• Accept and absorb department and hospital education program.
• Assist other associates as necessary. Respond to direction as provided.
• Perform other duties as assigned.

• High School Diploma, GED or equivalent is required.
• Current CPR AED or basic life support healthcare provider (BLS‑HCP) certification required within 30 days of hire if required at the facility.
• Ability to walk or stand for prolonged periods. Requires bending, stooping, reaching up, and lifting up to 50 lbs.
• One to two years of previous experience is preferred.

Both full‑time and part‑time positions offer the following benefits:

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance,…