Senior Technical Support Engineer

Job Title: Senior Technical Support Engineer
Travel - 3 days out of the week to IL will be for only a short time.
Hybrid - After travel, 2 days remote with 3 days in the office
Rate - $40 to $45 per hour on W2
Terms - Contract to Hire
No 3rd Party company candidates allowed

We're looking for a Senior Technical Support Engineer to join a traveling team responsible for restoring and upgrading end-user systems impacted by ransomware. This hands‑on role focuses on system recovery, network reintegration, and operating system migrations across multiple locations.

• Remediate ransomware-infected laptops, ensuring all systems are fully cleaned, restored, and secured.
• Reconnect approximately 150 laptops to the corporate network, verifying connectivity and system performance.
• Migrate user devices from Windows 10 to Windows 11, including backups, compatibility checks, and post‑migration validation.
• Work closely with local IT teams to minimize downtime and ensure successful system restoration.
• Maintain accurate documentation of remediation processes, configurations, and migration results.
• Travel to various client sites as part of a coordinated field support team.

• Strong background in technical support, system administration, or infrastructure engineering.
• Proficient in Windows 10/11 environments, network configuration, and system security practices.
• Experience with ransomware remediation or large-scale endpoint recovery preferred.
• Excellent troubleshooting, communication, and documentation skills.
• Willingness to travel extensively as part of a project‑based support team.

Microsoft, O365, AD, GP, hardware, office
365, imaging, laptops

Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign‑born residents, and veterans to apply.

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.