Senior Technical Support Engineer

Job Title:

Senior Technical Support Engineer

Travel - 3 days out of the week to IL will be for only a short time.

Hybrid - After travel, 2 days remote with 3 days in the office

Rate - $40 to $45 per hour on W2

Terms - Contract to Hire

No 3rd Party company candidates allowed

We’re looking for a Senior Technical Support Engineer to join a traveling team responsible for restoring and upgrading end-user systems impacted by ransomware. This hands-on role focuses on system recovery, network reintegration, and operating system migrations across multiple locations.

• Remediate ransomware-infected laptops, ensuring all systems are fully cleaned, restored, and secured.
• Reconnect approximately 150 laptops to the corporate network, verifying connectivity and system performance.
• Migrate user devices from Windows 10 to Windows 11, including backups, compatibility checks, and post-migration validation.
• Work closely with local IT teams to minimize downtime and ensure successful system restoration.
• Maintain accurate documentation of remediation processes, configurations, and migration results.
• Travel to various client sites as part of a coordinated field support team.

• Strong background in technical support, system administration, or infrastructure engineering.
• Proficient in Windows 10/11 environments, network configuration, and system security practices.
• Experience with ransomware remediation or large-scale endpoint recovery preferred.
• Excellent troubleshooting, communication, and documentation skills.
• Willingness to travel extensively as part of a project-based support team.

Microsoft, O365, AD, GP, hardware, office
365, imaging, laptops