Assistant Store Manager

Posted Tuesday, November 25, 2025 at 7:00 AM

TITLE: Assistant Manager DEPARTMENT: Store Management

STATUS: FT, Manager, At-Will, Hourly or Salaried REPORTS TO: Store Manager

JOB SUMMARY: To ensure the highest level of service possible to Outpost’s internal and external customers. To develop skills and experience needed to take on the position of store manager. Assist the store manager in managing the operations of the store, including but not limited to: building and equipment maintenance, store security, employee and shopper safety, and merchandising and store conditioning.

WORK ENVIRONMENT: Fast paced retail floor and office environment. Work near moving mechanical parts (i.e. baler, dock equipment), in high precarious places (i.e. ladder work, roof), and in cold/hot climate conditions. Ability to work in moderate and loud noise environments including, but not limited to: computers, paging, telephones, human voices, and machinery. Occasional job related travel within metro Milwaukee area. Position requires working during busy retail times, which include weekends, afternoons, and evenings.

• Treat people fairly, consistently, and with respect.
• Ensure efficient, informative, and friendly service according to established customer service vision and standards.

• Model supportive and participatory leadership qualities, promote team building and motivate staff to achieve their stated objectives.
• Treat staff and managers with consistency and fairness, in a style appropriate to a cooperative work environment.
• Ensure that communications are clear, direct, and respectful.
• Ensure the integrity of Outpost’s stated values in decision-making and interactions with others.
• Use the interest-based problem solving method to resolve issues
• Ensure professional and friendly service from all staff.
• Act as a model to all employees following both the union contract and employee handbook.

• Work on a day-to-day basis with store manager to ensure smooth flow of store operations.
• Work MOD shifts as scheduled, with focus on total store operations.
• Ensure day-part store conditioning is done in all departments and all aspects of store walk conditioning are in place during all shifts.
• Arrange for coverage of vacant shifts as necessary and develop a back-up coverage plan.
• Ensure store work schedule is completed and posted every Thursday in all departments, including MOD, CORE 4, responsible beverage person and restaurant licensed staff person on all shifts.
• Review employee attendance logs weekly and report to department managers if employee has exceeded personal or vacation days or if discipline is required.
• Provide support where and when needed depending on daily demand and need of store.
• In coordination with store manager(s), develop efficient and effective store opening and closing procedures.
• Enforce store policies and procedures in a firm and fair manner. Discipline store staff according to established policies when necessary.
• Interpret and enforce all conditions of employment with employees in the labor union.
• Maintain supply of Outpost staff wear, petty cash box, coffee cards, and stamps. Assist in purchasing office supplies.
• Ensure compliance with all applicable laws: business licenses, permits, health regulations, security, etc.
• Meet with department manager team quarterly on improvements in customer service, out of stocks, department appearance, and other operational matters from data gleaned from CCL and OOPS logs.
• Assist with quarterly inventories and shelf resets as needed.
• Ensure fresh focus, end-cap and promotional area displays are built according to plan-o-gram with appropriate signage and props, and maintained throughout the selling period.
• Work with department managers to resolve merchandising issues in their departments, according to the standards and guidelines for brand compliance.
• Coordinate the timely display and removal of seasonal decorations.
• Coordinate the timely display and removal of monthly promotional posters and related signage.
• Work with department managers to cross-merchandise product where…