Senior Personal Banker DOE Mequon, WI

SUMMARY: The Senior Personal Banker proactively develops client relationships through the effective use of established bank sales processes. Responsible for coordinating bank resources to assist clients in achieving financial goals while providing products and services which produce a profit for the bank. Provides excellent service while managing relationships over time to maximize client retention. Assists customers with advanced needs such as trust titling, beneficiary considerations, and small business relationships.

ESSENTIAL DUTIES AND RESPONSIBILITIES: North Shore Bank's Position Descriptions are intended to describe only the major functions of the job. You may be expected to perform other duties specified by your manager. Everyone is expected to contribute whatever efforts necessary to operate efficiently and effectively to insure the success of the Bank.

• Performs various sales activities approximately 80% of the time.
• Maximizes customer sales opportunities by cross selling accounts and services as appropriate.
• Expands portfolio relationships with high value customers by consistent profiling of appropriate customers, utilizing sales processes and behaviors to identify customers who have the potential for added value relationships, performing personal touches, evaluating customers’ financial needs, recommending solutions and asking for the business, etc.
• Sells credit life and disability insurance as allowable under state law.
• Understands and effectively sells against the competitive market.
• Uses the internal prospect lists to make outbound calls.
• Obtains referrals from existing and high value clients
• Provides quality, personalized service to ensure customer satisfaction and retention.
• Actively participates in sales, product knowledge, and service meetings.
• Successfully completes coursework related to, or demonstrates proficiency with, relevant private banker responsibilities.
• Acts as backup to other sales personnel to ensure effective customer service and office coverage.
• Represents the Bank at community events.
• Provides qualified investment referrals to the appropriate branch personnel.
• Identifies mortgage loan needs and refers opportunities to mortgage lender.
• Stays current on business and economic events or conditions.
• Demonstrates understanding of financial concepts including customer life stages, time value of money and makes appropriate recommendations. Understands potential tax implications of financial decisions and refers customer to tax advisor when appropriate.

• Opens and closes the branch.
• Open new accounts and performs deposit account maintenance; responds to customers in a prompt and courteous manner; knowledgeable of all bank products and characteristics including business products, assures that the required forms are completed accurately and that the customer fully understands the terms and conditions of the accounts; assures the customer receive the proper disclosures.
• Provides information on consumer loan products; quotes rates to callers and accurately takes consumer loan applications, closes loans accurately.
• Accurately opens and performs maintenance on IRAs and advises customers about IRA and related issues.
• Handles both routine and non-routine customer transactions as needed to support customer relationships.
• Effectively utilizes technology to accurately complete required client files, documentation, and paperwork.
• Provides timely follow-up to clients by telephone, written correspondence, or personal contact.
• Acts in an operational supervisory role to ensure effective customer service and office coverage.
• Displays good business judgment when waiving fees or negotiating rates.
• Monitors own work for quality and quantity to insure accuracy and efficiencies including…