Program Supervisor

Lutheran Social Services (LSS) is a private, non-profit, human service agency providing a variety of services throughout Wisconsin and Upper Michigan. Over the years, LSS has grown to become one of the largest human service agencies in the two state area serving more than 125,000 clients annually.

We are looking for passionate, mission-driven individuals like you to help provide services including outpatient behavioral health management, international, domestic and special needs adoptions, old‑adult services, support services for children, youth and families, community corrections programs and support services for adults with disabilities and/or mental health concerns.

Motivated by the compassion of Christ, we help people improve the quality of their lives. Does this describe your personal mission statement? Are you motivated to serve by sharing your talents? If you would like to help us achieve our mission, please apply for the following opportunity.

Location: Ozaukee County, WI

Job Type: Full-Time | Benefits Eligible

Schedule: Monday-Friday, 8:00am-5:00pm (flexibility required)

Lutheran Social Services of Wisconsin & Upper Michigan (LSS) is seeking a Program Supervisor to lead our Children's Long Term Support (CLTS) team in Ozaukee County.

CLTS is a federally funded Medicaid program supporting children with developmental, physical, or severe emotional disabilities. This role provides clinical and operational leadership for a team of Care Coordinators while maintaining regular contact with children and families served.

• Lead, coach, and supervise a team of Care Coordinators
• Ensure quality service delivery and compliance with CLTS, Medicaid, licensing, and contract requirements
• Monitor documentation, outcomes, and productivity standards
• Conduct case reviews, case consultation, and provide direct service coverage as needed
• Oversee staff training, performance evaluations, scheduling, and accountability
• Partner with Human Capital on hiring, onboarding, and staff development
• Support billing, financial oversight, and program budget management
• Build and maintain relationships with families, community partners, and funders
• Participate in program growth, marketing, and community outreach efforts

Required

• Bachelor's degree in Human Services or closely related field
• Minimum 2 years of experience working with children with disabilities and/or families
• Valid driver's license and reliable transportation

Preferred

• Supervisory experience
• Experience with the Children's Long Term Support (CLTS) Waiver Program

• Public Service Loan Forgiveness (PSLF) eligible employer
• Medical, dental, and vision insurance
• Paid Time Off + 10 paid holidays
• Mileage reimbursement
• 403(b) retirement plan
• Annual wage increases prioritized
• Employee Assistance Program
• Service awards and recognition
• Hybrid role
  :
  Ability to work 1 day/week from home!

• Mission driven work supporting children and families
• Collaborative, teambased environment
• Opportunities to lead, grow, and make a meaningful impact

Lutheran Social Services of WI & Upper MI is an Equal Opportunity Employer (EOE).

• Education:
  
  Bachelor Degree of Hum. Serv. or Related Field (required)
• Experience:
  
  2 years:
  Two years of experience working with children with disabilities and/or families or a similar population is required. (required)
• Licenses &
  
  Certifications:
  
  Driver's License (required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.