Dispatcher I/II
Job in
Merced, Merced County, California, 95343, USA
Listing for:
City of Merced
Full Time
position
Listed on 2026-01-12
Job specializations:
-
Government
Emergency Crisis Mgmt/ Disaster Relief, Bilingual
-
Customer Service/HelpDesk
Emergency Crisis Mgmt/ Disaster Relief, Bilingual
Salary/Wage Range or Industry Benchmark: 60000 USD Yearly
USD
60000.00
YEAR
Job Description & How to Apply Below
SUMMARY DESCRIPTION
Under supervision (Dispatcher I) or general supervision (Dispatcher II), learn and understand City Police Department dispatching policies, methods, and procedures; receive emergency and non-emergency calls for service via 911, radio, telephone, and other communications media; dispatch law enforcement, fire, and other public safety personnel and equipment; provide telecommunications support and incident coordination for field units; learn and serve as complaint taker for the City of Merced 911 Public Safety Answering Point;
assist with other non-emergency responsibilities when assigned; perform general office support assignments; help and serve people in need; and perform related work as required.
Distinguishing Characteristics
Dispatcher I
This is the entry and first working level class in the Dispatcher class series. Incumbents have responsibility for dispatching and maintaining field communications with public safety personnel. This level performs many assignments in a training and learning capacity. When incumbents become familiar with the Police Department and the dispatching systems and policies and demonstrates good sustained work performance, they may be promoted to Dispatcher II.
Work shifts may rotate, including working nights, weekends, and holidays, and mandatory overtime may be required.
Dispatcher II
This is the journey level class in the Dispatcher class series. Incumbents are expected to perform the full scope of dispatching duties, including maintaining field communications with public safety personnel with minimal guidance and supervision. This class is distinguished from Dispatcher I in that the Dispatcher I performs many assignments in a training capacity. Work shifts may rotate, including working nights, weekends, and holidays, and mandatory overtime may be required.
Reports
To
Dispatcher Shift Supervisor, Communications Systems Supervisor, Police Sergeant, or other designated law enforcement personnel.
Classifications Supervised
This is not a supervisory classification.
Representative Duties
Take emergency and non-emergency calls for police, fire, medical, and other related services over telephone, 911, radio, and other communications media; respond rapidly to inquiries and requests to ensure proper dissemination of information and dispatch police, fire units and other public service entities to public safety incidents.Interview callers to evaluate location, and the nature and urgency of their situation; request all pertinent information; classify incidents; and establish dispatch priorities.Investigate law enforcement history pertaining to people and addresses to prepare officers for the situation they will be encountering.Query information and provide telecommunications support, using the California Law Enforcement Telecommunications System (CLETS) and other local, regional, national, and international databases to determine alerts and wants for people and property and provide information to support officers and fire fighters in the field using a variety of computerized and manual information systems.Coordinate and maintain contact with other agencies to assist field personnel in managing and resolving requests and public safety issues, as required and coordinate or transfer requests for emergency and non-emergency medical services with other emergency service providers; transfer calls to other units or agencies as warranted.Monitor and broadcast public safety radio transmissions to facilitate communication flow.Enter, update, modify, and clear incident data and other related information into the computer-aided dispatching (CAD) system, records management systems (RMS), CLETS, and other computer systems and databases as required.Maintain incident records, cards and logs including handwriting, documenting, and time stamping conversations on the radio and during calls, when necessary and duplicate recordings of radio and telephone communications for court or other purposes.Call out special teams and make command and other notifications as required.Perform limited communications equipment and work area maintenance; troubleshoot and report malfunctioning equipment to ensure equipment is in working order and clean communication center and maintain a clean work environment.Operate communications center equipment including telephones, radios, computers, FAX machines, and printers.Monitor locations on multiple computer screens and verify safe status of public safety units.Relay information to other appropriate agencies regarding hazards.Maintain confidential information in accordance with legal standards and city regulations.Navigate the California Courts Protective Order Registry (CCPOR) website; scan, enter and modify restraining orders.Confirm out of agency warrants and abstract warrants issued by the Merced Police Department.Answer questions and provide information to the public.Perform related duties as required.Qualifications
Knowledge of:
Operating policies, procedures, and…
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