Senior Sales Manager

A luxurious translation of a road trip pit stop, El Capitan Hotel is a boutique hotel in downtown Merced, California. On the road to Yosemite, the hotel features 114 guest rooms, a historic theater, and four distinct dining experiences, all reflective of the surrounding Central Valley community.

Please note:
The El Capitan Hotel is actively recruiting for both the Senior Sales Manager and the Director of Sales positions. Exceptional candidates who possess relevant experience and demonstrate a strong cultural fit may be considered for the Director of Sales opportunity.

• Actively manage group and Business Travel for the hotels through prospecting, personal sales calls, and sales blitzes
• Maintain organized and professional plan for correspondence and follow-up, including, but not limited to, writing thank you notes to prospective and past clients
• Conduct tours of properties to meeting planners, corporate clients and other potential customers while informing of all services available; entertain customers on property, during site inspections, pre-planning trips, and program operation when appropriate
• Work closely with operations teams through the execution of definite programs; keep GMs, Director of Sales, and Directors of Food & Beverage promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken where appropriate
• Negotiate contract specifics and concessions to achieve maximum profitability while satisfying customer needs
• Excellent knowledge of sales account management systems
• Have a working knowledge of local competition
• Participate in the hotel’s weekly Revenue Meeting to review REVMAX strategies and prospective transient and group business
• Participate in monthly forecasts for sales-driven segments and events
• Participate in the development of the Sales & Marketing Budget, Expenses, and annual Sales & Marketing plan
• Participate in the Hotels’ weekly Leadership Meetings to review group and event resumes and specific program agendas
• Participate in Hotels’ weekly resume meetings, as needed, to review group business with the operations team
• Responsible for ensuring group deposits and rooming lists are received as identified in the group sales contract
• Able to produce production / productivity reports as requested
• Execute New Waterloo initiated sales and marketing programs
• Conduct all sales related interactions with the highest level of professionalism
• Assist with any other functions, needs, initiatives and activities as requested by New Waterloo

• You believe in hospitality, deeply and passionately.
• You know how important relationships are and you find joy in growing and maintaining new ones.
• You use your time wisely and are an expert in prioritizing and multi-tasking.
• you're creative, take initiative, and are willing to find solutions.
• You are proficient with Mac and Google Applications including Google Docs, Google Sheets, and Google Calendarand the ability to pick up on software programs quickly.
• You are thorough, have excellent communication, and pay close attention to detail.
• You have a strong work ethic and can work both autonomously and with a team.
• You have 1+ years of experience in hotel-focused sales

We are proud to offer competitive wages and the following benefits for full-time employees:

• Up to 3 weeks paid time off annually
• 50% off discount at most New Waterloo restaurants
• 401K matching
• Paid holidays
• Discounts at our shops, hotels + local partnerships

New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses.

New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will be accepting applications on an ongoing basis until a candidate is selected for this role.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.