Shuttles Operations Manager - UC Merced​/Fresno

Base pay range

$80,000.00 per year - $95,000.00 per year

Here at LAZ Parking, we often say it is not what we do but how we do it. We are the fastest‑growing and largest privately held parking company in the country. We believe the work we do and how we treat people can really make a difference. LAZ provides a reliable transportation service with a commitment to safety while maintaining the highest standards of professionalism and excellence in our operations.

• $80,000-$95,000 or DOE
• Growth opportunities
• Competitive pay and wages
• Health, dental and vision insurance options
• 401(k) retirement savings plan
• Paid time off and holidays
• Opportunities for advancement and professional development

The duties and responsibilities of the Operations Manager will include but are not limited to the following:

• Shuttle operations
  • Oversee daily shuttle operations, ensuring timely, safe, and efficient transportation for passengers.
  • Support the team in managing shuttle operations, ensuring optimal utilization and customer satisfaction.
• Personnel management
  • Manage hourly staff including supervisors, dispatchers, shuttle drivers, and maintenance staff.
  • Foster teamwork, motivate employees, and implement corrective actions to enforce policies and procedures.
  • Assist in hiring, training, and evaluating shuttle employees, ensuring adherence to LAZ standards.
  • Promote “The LAZ Way” (motto, values, and practices).
• Scheduling and resource allocation
  • Create and monitor daily schedules for shuttle services, including work assignments and meal breaks.
  • Ensure adequate staffing levels to meet service standards, adjusting the schedule as needed.
  • Review and approve time‑off requests and monitor adherence to operational and personnel policies.
• Fleet and facility management
  • Manage fleet maintenance and cleaning schedules, ensuring vehicles are operational and safe.
  • Perform routine inventory of supplies and equipment, ensuring staff have the necessary tools for their roles.
  • Conduct monthly facility and vehicle safety inspections, addressing any deficiencies promptly.
• Safety and compliance
  • Ensure all employees adhere to safety standards, promoting workplace safety and compliance with DOT and ADA regulations.
  • Oversee monthly driver evaluations conducted by the Safety Manager and support safety initiatives.
• Customer service and operational excellence
  • Maintain high levels of customer service, ensuring all shuttle and parking services meet or exceed expectations.
  • Process daily reports on passenger counts, headways, and other operational metrics.
  • Address customer inquiries and resolve complaints in a professional and efficient manner.
• Leadership and team development
  • Set individualized employee goals and track their progress.
  • Support LAZ U training and employee development initiatives in collaboration with HR and the HRBP.
• Other duties
  • Participate in internal meetings as needed and perform additional tasks as assigned by the PM, DOO, and GM.

• Valid Class A or B license with air brake and passenger endorsements
• Three years of experience in commercial transportation or paratransit operations
• Two years of management experience in the parking or transportation industry
• Pre‑employment background check and drug screening
• Clean DMV MVR
• Familiarity with DOT rules and regulations
• Familiarity with ADA rules and regulations

• Bachelor’s degree or equivalent work experience

• Excellent written and verbal communication skills
• Experience managing a team of 20+ employees
• Intermediate proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
• Familiarity with telematics systems, including cameras and GPS devices

• Ability to problem‑solve in challenging situations, such as malfunctioning technology, staffing shortages, or unplanned operational changes
• Strong customer service and interpersonal skills to handle sensitive and complex situations
• Excellent team‑building and leadership skills
• Ability to train, coach, and develop frontline employees
• Ability to work independently, multi‑task, and communicate effectively with all levels of the organization

• Ability to push/pull/lift up to 50 lbs.
• Ability to bend, squat, and…