Director, Critical Facilities Systems

Overview

Fleet Data Centers designs, builds and operates mega-scale data center campuses. Fleet provides its customers with flexibility and predictability to meet their upside demand forecasts, addressing a key need in the market as traditional leased models are struggling to keep pace with the demand for new Cloud and AI infrastructure. Fleet is led by a team of industry veterans that have already made a lasting imprint on the evolution of global digital infrastructure and are committed and uniquely capable of up leveling data center development scales and operations in the face of rising demand.

Fleet is well positioned to bring in-house design, engineering and operational capabilities to collaborate with customers on tailored solutions for campuses of 500MW+. This unique model enables Fleet to provide the world’s largest and most sophisticated customers with a seamless extension of their own data center fleets with constant access to design innovation. Fleet headquarters is in Denver, Colorado, with satellite offices in Seattle, WA and Arlington, VA.

The Director – Critical Facilities Systems owns Fleet’s centralized, 24/7 operational command-and-control functions and the digital systems that power our field execution. This leader is accountable for the Critical Facilities Operations Center (CFOC), the Network Operations Center (NOC), and the team responsible for administration, maintenance, and continuous improvement of Fleet’s operational tools (
DCIM/BMS/EPMS ,
CMMS ,
ticketing/ITSM , and related platforms).

This role is designed to help Fleet deliver near-perfect outcomes in safety, security, and availability by ensuring our operations centers and toolchain are reliable, scalable, well-governed, and tightly integrated with site teams, engineering, construction/commissioning, IT/network engineering, security, and customer teams.

• This leader will build and run the programs that ensure we:
• Safety, security, and availability are the most important things we do. Help Fleet deliver near-perfect execution on these dimensions by building programs that are measurable, enforceable, and continuously improving.

• Own the 24/7 CFOC staffing model, training, qualification, and shift-lead structure; build a culture of calm, disciplined execution.
• Monitor mission-critical facility telemetry (BMS/EPMS/SCADA, DCIM, alarms, trends) and provide first-line triage, ticket creation, and dispatch/escalation to site teams.
• Maintain and continuously improve response playbooks, escalation paths, and communications protocols (including incident bridges and executive/customer notifications as applicable).
• Capture high-quality incident timelines and evidence (telemetry snapshots, alarms, trends, logs) and provide an initial technical hypothesis to accelerate root cause analysis.
• Own alarm strategy governance: thresholds, suppression, correlation, tuning, and reduction of nuisance/false alarms in partnership with engineering and site leaders.
• Ensure operational readiness of monitoring for new sites and expansions (point lists, alarming, dashboards, runbooks, contacts, and handoff to steady-state operations).

• Own the 24/7 NOC staffing, tooling, and procedures to monitor and triage connectivity issues for Fleet and customers.
• Receive, assess, and route network incidents and service requests; coordinate with internal network engineering, carriers, and vendors to drive rapid restoration.
• Establish customer-facing communications standards for network incidents (status updates, ETAs, post-incident summaries) in partnership with Customer teams.
• Maintain a disciplined process for outage tracking, incident documentation, and recurring-issue elimination through problem management.
• Ensure network monitoring coverage and accuracy (device inventory, alerting, dashboards, and escalation contacts) and support new site/phase turn-ups.

• Lead the team responsible for day-to-day administration, reliability, and lifecycle management of…