Loan Operations Specialist

Posted Friday, October 17, 2025 at 5:00 AM

Join a winning team of innovative thinkers, seasoned mortgage professionals, and financial experts. Build your career at Planet—recognized as a Top Mortgage Employer by National Mortgage Professional.

This position will monitor and generate all written communication timely and accurately for all special loan portfolios consisting of Balloon, Adjustable Rate (ARM), Loan Modification process and Service members Civil Relief Act (SCRA) loans. This position will provide operational and reporting support for Investors and Government agency portfolios, including maintaining and updating critical loan data within the servicing system and reviewing billing correspondence to ensure accuracy.

• Updates the BKFA system with all new indices used in the calculation of the ARM portfolio.
• Ensures appropriate correspondence is sent to borrowers in compliance with applicable law and agency guidelines.
• Performs system maintenance and ensures proper documentation for all adjustments made for critical loan data including changes for loan modifications, due date changes and/or deferments.
• Sets up and maintains the ACH data for all loans including providing timely borrower notification. Generates drafting files to the banks. Reconciles amounts sent with amounts received from the banks and resolves all errors.
• Reviews and maintains billing cycle sweeps to ensure monthly periodic statements are prepared and delivered in accordance with CFPB regulations.
• Determines proper billing correspondence and reviews print vendor accuracy on billing statements.
• Completes all steps necessary including updates to the BKFS system to comply with the servicing requirements for loan information on Balloon Loans, Pay Option ARMS, and SCRA loans as needed.

• High school diploma or equivalent required.
• Associated Degree Preferred.
• Loan servicing experience preferred
• Full understanding of Balloon, Adjustable Rate Mortgage (ARM), and SCRA loan documents preferred
• Understanding of FHA, VA, USDA Government loan products preferred.
• Effective verbal and written communication skills.
• Experience using Microsoft Office.
• Displays strong organizational skills and manages time effectively.
• Ability to multi-task and deal with competing priorities.
• Ability to meet deadlines.
• Ability to adapt to a changing environment.
• Ability to understand and utilize investor guidelines.

Work is typically preformed in a standard office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sustain predictable work attendance, communicate with others, frequently required to stand, walk, sit, and use arms, hands and fingers to reach, handle or touch.

The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Pursuant to the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our benefits package includes 3 comprehensive Cigna or Kaiser medical plans, dental, and vision insurance. We provide short term and long-term disability insurance, basic life insurance, 401(k), and 10 employer paid holidays. In addition, we offer supplemental benefits to include life insurance, critical illness and accident plans.