Mitigation Coordinator - Bilingual

Overview

Join a winning team of innovative thinkers, seasoned mortgage professionals, and financial experts. Build your career at Planet—recognized as a Top Mortgage Employer by National Mortgage Professional.

The Mitigation Coordinator - Bilingual follows established guidelines to manage a portfolio of defaulted loans and mitigates losses by negotiating with our borrowers, investors, and realtors to develop and implement appropriate solutions to avoid foreclosure. Determine strategies for resolution on severely delinquent loans. Utilize property evaluation skills to make recommendations to management for negotiated pay-offs, and charge-offs. Resolves title issues on properties listed for sale and deeds for lieu of foreclosure.

As a bilingual representative, this position handles inquiries and interactions in the customer’s preferred language.

• Contacts mortgagors and others as appropriate to negotiate and arrange resolution of defaulted loans. Utilizes creativity in determining and recommending alternative collection or loss mitigation methods such as modifications, short sales, deeds in lieu of foreclosure, reinstatements, in the most cost effective manner.
• Analyzes mortgagors for approval of HAMP or traditional modification. Reports modification results to investors or federal agencies as required.
• Implements approved alternative collections or loss mitigation methods.
• Orders and evaluates property opinions (BPO, REO Appraisals), and assigns a reconciled value to determine feasibility of a short-sale, or charge-off.
• Maintains required records for modifications, short-sales, deeds in lieu of foreclosure, and reinstatements.
• Completes assignment of loans and determines if there is an alternative to foreclosure.
• Preserves and secures vacant properties in a pre-REO status.
• Maintains knowledge of foreclosure, modification, and collection laws and regulations of each state for the portfolio assigned.
• Performs other duties as assigned.

Education

• High school diploma or equivalent

Experience

• Experience using specified second language in a professional capacity is required. Language testing may be required.
• Minimum 3 years of mitigation, collections and/or default servicing experience

Functional/Technical Skills

• Working knowledge of mortgage documents, real estate settlements, and foreclosure timelines/requirements
• Excellent verbal and written communication skills
• Ability to work well in a fast-paced environment
• Demonstrated effective listening skills
• Detail oriented with strong organization skills
• Ability to work well on a team and focus on results
• Ability to speak and read Spanish fluently is a plus
• Experience working with Microsoft Windows applications
• Experience with MSP servicing system a plus

Work is typically performed in a standard office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sustain predictable work attendance, communicate with others, frequently required to stand, walk, sit, and use arms, hands and fingers to reach, handle or touch.

The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Pursuant to the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of an employee. The Company reserves the right to amend or modify this document at any time and without notice.

Our benefits package includes 3 comprehensive Cigna or Kaiser medical plans, dental, and vision insurance. We provide short term and long-term disability insurance, basic life insurance, 401(k), and 10 employer paid holidays. In addition, we offer supplemental benefits to include life insurance, critical illness and accident plans.